Our billing department can provide personalized, up-to-date pricing information for many common medical procedures. After calling a customer care representative, patients will receive a written estimate within three business days either by phone or in the mail.
To speak to a customer care representative:
Call 757-233-4889 between 8:30 a.m. and 4 p.m., Monday through Friday.
Make sure to have the following available when placing the call:
Copy of current insurance card
Current deductible or HRA/HSA bridge/gap information
Current co-payment and/or co-insurance amounts
Name of facility where your doctor will perform the procedure
Name of surgeon, referring physician and office telephone number
Information on whether the procedure will be performed inpatient or outpatient.
Your insurance company is also a helpful source of information. To call your health plan, check your member card for contact information.
For additional information on speaking to a Sentara representative for an estimate
, read more.See sample letter with cost estimate
Insured and uninsured estimates
The estimate will reflect a patients insurance plan coverage. It can also be calculated for those without health insurance.
Patients without insurance will receive an estimate for the service itself. They will be referred to Sentaras financial assistance programs for help in paying their bills.
Read more for a listing of participating health insurance plans.
Find more information on financial assistance programs.