Defining Quality in Health Care 

Speaking in the most general of terms, quality can be defined as the degree or grade of excellence or worth. Through our life experiences, many of us feel confident in our ability to recognize a high degree of quality when we see it, such as quality craftsmanship or quality customer service.

To recognize quality of a health care experience, you have to be well-informed. At Sentara, we want you to ask questions so you can make better decisions about your health care. Questions like: What is the experience level of my doctor? Is he/she board certified? How many times has this particular facility done this procedure? By asking these and other important questions, you and your family will be able to make the best decisions possible about your health care.

As a nationally recognized industry leader serving more than 2 million residents in southeastern Virginia and northeastern North Carolina, Sentara is committed to providing high-quality health care through innovation and the use of the latest technology available. Sentara has always been a firm believer in empowering health care consumers so they can make informed decisions and take an active role in their own care.

More Ways to Define Quality

 Credentials
 Experience
 Reputations, Awards, Recognitions
 Services Offered
 Research & Clinical Trials
 Patient Satisfaction
 Patient Safety
 Sentara's Culture of Safety
 Clinical Outcomes
 Technological Advances
 
We are interested in your feedback and questions about Sentara's Quality and Patient Safety information. Please email us at or complete a short survey below.