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Where possible and appropriate, we will provide you with a personal response as soon as possible.
Our goal is to provide a reply to your question within two business days. Sometimes it can take longer to research a particular concern, and we will notify you if that is the case.
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Sentara can not answer questions about specific medical conditions, and it is strongly recommend that you see your personal physician or medical professional for these specific medical questions. Sentara does review these questions to improve this web site.
Questions specific to your health insurance should be directed to your health plan’s customer or member service area. They are best equipped to answer questions you might have.