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General Questions 

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How do I obtain a copy of a birth certificate?
Contact the division of vital records in Richmond, Va., at (804) 662 -6200.

What should I do if I have an issue with MyHealth MyChart?
If you have forgotten your password or are experiencing other issues with My Health MyChart, please refer to the Help and FAQs page.

What if I have a patient care or safety concern?
Sentara is committed to improving health every day. Patient feedback is an important part of creating an extraordinary healthcare experience. If you have a patient care or safety concern regarding one of our hospitals we encourage you to first bring your concern to the attention of the health care facility.

If you have a patient care or safety concern for a non-hospital facility, please feel free to use our Contact Us form to let us know. We take this feedback directly to the source for follow-up with you.

How can I thank someone who provided excellent care?
We are happy to pass along notes of appreciation. You can share your feedback by using our Contact Us form. Be sure to provide your name, the facility where the care was received, along with the person's name and your personal note. We'll take care of the rest.

Have you had an exceptional experience with Sentara Healthcare, our providers or services that you'd like to share with others? We would love to publicly recognize your experience and the Sentara team members responsible for your exceptional care. Please share your story here if you'd like to see the providers recognized on our website, blog and other outlets. 

How do I obtain my medical records?
Medical records are obtained through a centralized location for each facility. See our medical records information page for downloadable forms and directions.

What is the policy on the release of information?
Patient information is available by calling the patient information phone number for the hospital where the patient is admitted. (Please do not call 1-800-SENTARA for this information.)

You may also refer to the Sentara Release of Information to the Media Policy.

 What if I have questions regarding billing? 
Please refer to our billing section for information.

What if I am a member of Optima Health, or am interested in becoming a member, and have questions regarding its services?
Please refer to the OptimaHealth website.

What if I am a vendor looking to sell a product?
The web site is not an appropriate venue for submitting sales or product information. If information is submitted via the website, there's no guarantee of a response to the vendor. You can find details about vendor requirements on the website.

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