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Comments, Concerns and Complaints 

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Your feedback is important and we invite you to use our Contact Us form to send feedback. You may also receive a questionnaire conducted by an independent organization.

You may also forward your comments directly to:

Sentara Heart Hospital Administration
600 Gresham Drive
Norfolk, Va 23507

If you have a concern while you are in the hospital, please contact a Patient Advocate.

Sentara facilities are proud to be accredited by the Joint Commission. If you have a patient care or safety concern, the Joint Commission encourages you to first bring your concern to the attention of the health care facility. If this does not lead to resolution, you may bring your concern to the Joint Commission. Please call them at 1-800-994-6610 or fax to 1-630-792-5636. Their mailing address is:

Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

You can also email them at

If you need additional assistance, you may contact the Virginia Department of Health Office of Licensure and Certification at:

9960 Mayland Drive, Suite 401
Henrico, VA 23233

Telephone: 1-800-955-1819

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