Sentara Obici Hospital Patient Guide - For Family and Friends | Sentara Healthcare
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Patient Guide: For Family and Friends 

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Sentara Obici Hospital
About Us
Important Phone Numbers
Programs and Services
Patient and Visitor Information
Outpatient Surgery
Sentara BelleHarbour
Sentara St. Luke's
Obici Ambulatory Surgery Center
Volunteer

Bioethics Support Committee
Sentara Obici Hospital's Bioethics Support Committee is available to assist patients and families with difficult health decisions. The committee members are qualified professionals with experience in helping patients and families with these often-difficult issues.

Chapel
The Pastoral Care department provides a place for spiritual refuge, a meditation chapel, located on the first floor, off the atrium hallway. Visitors of all faiths are welcome to visit the chapel. It is open 24 hours a day for prayer, mediation and silence.

Condition Reports
Any personal information about your diagnosis and treatment must come from your physician, and this information is only available to members of your immediate family whom you designate to receive it.

Gifts for Patients
Visitors are encouraged to check with a patient's nurse before bringing gifts to make sure a gift, such as food or flowers which may not be medically advised, is appropriate. On the intensive care unit, please check with the unit regarding any gifts for patients.

Gift Shop 
The Obici Gift Shop, staffed by volunteers, is open weekdays from 9 am to 7 pm, Saturdays and Sundays from 1 pm to 5 pm. Family and friends can place orders for delivery of flowers, balloons, or other gifts to patient rooms by calling (757) 934-4880 and paying with a credit card.

Parking
Free parking for patients and visitors. Handicapped parking is located in designated areas closest to the hospital. A patient pick-up/drop off area has been designated at the front of the hospital, near the main entrance patients and visitors are cautioned not to part in reserved or specially designated areas. Escorts are available to walk you to your car, call ext.4836 for an escort. A map of the hospital is included in this book.

Service Concerns and Compliments
If you have a service concern, complaint or compliment while you are a patient at Sentara Obici Hospital, we are interested in hearing from you. Our staff is here to provide information and solutions or you can request to talk with the nursing administrator by dialing ext. 4650 or after business hours by dialing the Operator and asking for the administrator on call.

Visiting Hours and Guidelines
Visitors can be good medicine for patients. Family members and friends are welcome to visit. Visiting hours and regulations may differ, check with the Front Desk staff in the Atrium Lobby or with the nursing staff for unit specific hours or regulations. The following are general guidelines for visitors:
- Visitors must dress appropriately and must wear shirts and shoes.
- People with colds, sore throats or any contagious diseases should not visit patients.
- The appropriate length of time of a visit varies according to each patient. Be considerate and remember patients need time to rest and heal.
- Visitors should maintain a quiet environment and avoid unnecessary noise. All visitors should be considerate of all patients and act appropriately for a hospital setting including providing adult supervision for children visiting patients in the hospital.
- Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.

Waiting Areas
There are specially designated waiting areas for visitors on each patient floor and on the main floor in the Atrium Lobby. Specific waiting areas have been designated for families of patients in the critical care units, the emergency department and surgery. During certain hours, a volunteer hostess is on duty in the surgery waiting room to keep family members informed about the progress of surgery.

Sentara Obici Hospital is pleased to offer a variety of special services to make your stay as pleasant and comfortable as possible. We hope you will take advantage of the following services:

For the Hearing Impaired
A telecommunications device is available to assist communication in difficult listening situations. If you need assistance, please inform the nursing staff.

Mail
Hospital volunteers deliver letters and packages to patients once a day. If mail arrives after you have been discharged, it will be forwarded to your home.

Notary Public
The services of a notary are available for patients free of charge. For information, call the Operator and ask her to page the Nursing Supervisor on duty.

Patient Education
The hospital offers in-house educational programming on health-related issues. Please see the Keeping Healthy section of this book for information on programs, classes and support groups or ask the staff on your unit for more information.

 


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