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Sentara MyChart e-Visit 

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What is an e-Visit?

An e-Visit is a secure and convenient electronic way to manage a medical problem with your physician.

An e-Visit can be used for specific minor medical problems (Urinary Tract Infection, Pink Eye, and Cough/cold / sinus congestion).  It involves using Sentara MyChart to electronicallyanswer a series of questions about your medical condition.  Your physician will evaluate your responses along with your medical history to provide you with a treatment plan the same as you would receive through an office visit.

Like a routine office visit, an e-Visit becomes part of your permanent medical record.

Where do you access an e-Visit?

You must have access to Sentara MyChart to do an e-Visit. You can find the e-Visit link in the Sentara MyChart Message Center.  

Who can do an e-Visit?

During the initial pilot phase, e-Visits are only available to eligible Optima Health members who have an established relationship with their physician.

What conditions are eligible for an e-Visit?

e-Visits are currently offered for the following medical problems:

  • Bladder infection (UTI)
  • Cough, Cold and Sinus Congestion
  • Pink eye / Eye infection (Conjunctivitis)

What is the cost of an e-Visit?

  • Like an office visit with your physician, an e-Visit is a billable service.  The fees will be billed after the service is received.  
  • An e-Visit are offered as a covered service for eligible Optima Health insurance members.
  • The co-pay for an e-Visit with a physician is the same as your primary care physician co-pay.

What should you expect?

e-Visits are not to be used for emergencies

You can expect a response from an e-Visit the same day or next business day, depending on the time when you submit an e-Visit.

If you have non-emergent needs, you can also:

  • Use the scheduling feature within Sentara MyChart to schedule a physician office appointment
  • Visit the closest Sentara Medical Group Urgent Care Center. Find a location near you at  

What if I have other questions?

Before you start an e-Visit, the Terms and Conditions explaining the entire process are available for your review.

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