Sentara MyChart e-Visit 

What is an e-Visit?

An e-Visit is a secure and convenient electronic way to manage a medical problem with your physician.

An e-Visit can be used for specific minor medical problems (Urinary Tract Infection, Pink Eye, and Cough/cold / sinus congestion).  It involves using Sentara MyChart to electronicallyanswer a series of questions about your medical condition.  Your physician will evaluate your responses along with your medical history to provide you with a treatment plan the same as you would receive through an office visit.

Like a routine office visit, an e-Visit becomes part of your permanent medical record.

Where do you access an e-Visit?

You must have access to Sentara MyChart to do an e-Visit. You can find the e-Visit link in the Sentara MyChart Message Center.  

Who can do an e-Visit?

During the initial pilot phase, e-Visits are only available to eligible Optima Health members who have an established relationship with their physician.

Where are e-Visits offered?

e-Visits are offered at the following Sentara Medical Group locations: 

• Sentara Internal Medicine Physicians, Kempsville Road
  Drs. Bademian, Choi, Dickinson, Hodge, Kahatapitiya, Keys-Frezzell, Roberts, Tuanquin-Gonzalez
• Sentara Family Medicine Physicians, First Colonial Road
  Drs. Alper, Chai, Croteau, Dowdy, Hardt, Kubicki, Robbins CFNP
• Sentara Family Medicine Physicians, Providence Road
  Drs. Gonzales, Hufford, Javier, Jefferson, Law, Rose, Sullivan, McAninley PA-C
• Sentara Family Medicine Physicians, Chimney Hill
  Drs. Callahan, Charles, Jones, Tisdale, Mitchell NP-C
• Sentara Family Medicine Physicians, Independence Blvd.
  Drs. Britt, Davies, Lipton, Wenzel, Woods

What conditions are eligible for an e-Visit?

e-Visits are currently offered for the following medical problems:

• Bladder infection (UTI)
• Cough, Cold and Sinus Congestion
• Pink eye / Eye infection (Conjunctivitis)

What is the cost of an e-Visit?

• Like an office visit with your physician, an e-Visit is a billable service.  The fees will be billed after the service is received.  
• An e-Visit are offered as a covered service for eligible Optima Health insurance members.
• The co-pay for an e-Visit with a physician is the same as your primary care physician co-pay.

What should you expect?

e-Visits are not to be used for emergencies

You can expect a response from an e-Visit the same day or next business day, depending on the time when you submit an e-Visit.

If you have non-emergent needs, you can also:

• Use the scheduling feature within Sentara MyChart to schedule a physician office appointment
• Visit the closest Sentara Medical Group Urgent Care Center. Find a location near you at www.sentara.com/urgentcare  

What if I have other questions?

Before you start an e-Visit, the Terms and Conditions explaining the entire process are available for your review.