What is an e-Visit?
An e-Visit is a secure and convenient electronic way to manage a medical problem with your physician.
An e-Visit can be used for specific minor medical problems (Urinary Tract Infection, Pink Eye, and Cough/cold / sinus congestion). It involves using Sentara MyChart to electronicallyanswer a series of questions about your medical condition. Your physician will evaluate your responses along with your medical history to provide you with a treatment plan the same as you would receive through an office visit.
Like a routine office visit, an e-Visit becomes part of your permanent medical record.
Where do you access an e-Visit?
You must have access to Sentara MyChart to do an e-Visit. You can find the e-Visit link in the Sentara MyChart Message Center.
Who can do an e-Visit?
During the initial pilot phase, e-Visits are only available to eligible Optima Health members who have an established relationship with their physician.
Where are e-Visits offered?
e-Visits are offered at the following Sentara Medical Group locations:
Sentara Internal Medicine Physicians, Kempsville Road
Drs. Bademian, Choi, Dickinson, Hodge, Kahatapitiya, Keys-Frezzell, Roberts, Tuanquin-Gonzalez
Sentara Family Medicine Physicians, First Colonial Road
Drs. Alper, Chai, Croteau, Dowdy, Hardt, Kubicki, Robbins CFNP
Sentara Family Medicine Physicians, Providence Road
Drs. Gonzales, Hufford, Javier, Jefferson, Law, Rose, Sullivan, McAninley PA-C
Sentara Family Medicine Physicians, Chimney Hill
Drs. Callahan, Charles, Jones, Tisdale, Mitchell NP-C
Sentara Family Medicine Physicians, Independence Blvd.
Drs. Britt, Davies, Lipton, Wenzel, Woods
What conditions are eligible for an e-Visit?
e-Visits are currently offered for the following medical problems:
What is the cost of an e-Visit?
- Like an office visit with your physician, an e-Visit is a billable service. The fees will be billed after the service is received.
- An e-Visit are offered as a covered service for eligible Optima Health insurance members.
- The co-pay for an e-Visit with a physician is the same as your primary care physician co-pay.
What should you expect?
e-Visits are not to be used for emergencies
You can expect a response from an e-Visit the same day or next business day, depending on the time when you submit an e-Visit.
If you have non-emergent needs, you can also:
What if I have other questions?
Before you start an e-Visit, the Terms and Conditions explaining the entire process are available for your review.