What is an e-Visit?
An e-Visit is a secure and convenient electronic way to manage a medical problem with your physician.
An e-Visit can be used for specific minor medical problems (Urinary Tract Infection, Pink Eye, and Cough/cold / sinus congestion). It involves using Sentara MyChart to electronicallyanswer a series of questions about your medical condition. Your physician will evaluate your responses along with your medical history to provide you with a treatment plan the same as you would receive through an office visit.
Like a routine office visit, an e-Visit becomes part of your permanent medical record.
Where do you access an e-Visit?
You must have access to Sentara MyChart to do an e-Visit. You can find the e-Visit link in the Sentara MyChart Message Center.
Who can do an e-Visit?
During the initial pilot phase, e-Visits are only available to eligible Optima Health members who have an established relationship with their physician.
What conditions are eligible for an e-Visit?
e-Visits are currently offered for the following medical problems:
What is the cost of an e-Visit?
- Like an office visit with your physician, an e-Visit is a billable service. The fees will be billed after the service is received.
- An e-Visit are offered as a covered service for eligible Optima Health insurance members.
- The co-pay for an e-Visit with a physician is the same as your primary care physician co-pay.
What should you expect?
e-Visits are not to be used for emergencies
You can expect a response from an e-Visit the same day or next business day, depending on the time when you submit an e-Visit.
If you have non-emergent needs, you can also:
What if I have other questions?
Before you start an e-Visit, the Terms and Conditions explaining the entire process are available for your review.