Our Commitment to Improving Health Every Day
At Sentara, we believe our patients and customers deserve our best every time they walk through our doors.
Achieving this requires the cooperation and dedication of every member of the Sentara Healthcare team. It means delivering quality care, focusing on patient safety, ensuring the right physicians and medical technologies are available when and where they're needed.
But just as important as quality and safety is customer service and satisfaction. Only when combined together can we hope to truly create an extraordinary healthcare experience.
That's where the Sentara Commitments come in. Five key points that are guiding lights on the path to a superior customer experience.
As a member of the Sentara team, we are committed to:
Always keep you safe
Always treat you with dignity, respect and compassion
Always listen and respond to you
Always keep you informed and involved
Always work together as a team to provide you quality healthcare
Putting these commitments into words, though, is just the first step. We want to empower every individual in the Sentara network to put these words into action.
Simple actions, when multiplied across the organization, can shape each encounter with Sentara to be a better one.