Norfolk, VA - For the second consecutive year, Hampton Roads residents have rated Sentara Norfolk General Hospital "Quality Leader Number One" among southeastern Virginia hospitals according to research conducted by the National Research Corporation (NRC).
In the Norfolk/Virginia Beach/Newport News statistical area, 944 households were polled as part of the NRC's survey that reached nearly 165,000 households nationwide. The survey measures hospital preferences of health care consumers based on their opinions about best physicians and nurses, image and reputation, quality, community health programs and most personalized care.
"When the people we serve and care for name us the 'Quality Leader Number One' that says a lot about our people and their dedication to provide the best health care in the region," said Mark Gavens, president of Sentara's Southside hospitals. "The physicians, nurses, volunteers and employees at Sentara Norfolk General all deserve credit for their efforts to deliver the highest quality of service and patient care."
This is the seventh year NRC has conducted the nationwide survey and the second year it has awarded the "Quality Leader Number One" designation. Of the more than 2,500 United States hospitals mentioned by consumers in the research, only 119 hospitals received Quality Leader honors for overall health care services in metropolitan areas. Among others also mentioned are Johns Hopkins Hospital, Cleveland Clinic Foundation and Baylor University Medical Center.
The study, called the 1997 NRC Healthcare Market Guide, reflects the views of consumers in the 48 contiguous states and 100 metropolitan markets. The NRC is based in Lincoln, Neb., and is recognized as an industry leader specializing in health care performance measurement.
Sentara Norfolk General Hospital is a 644-bed tertiary care facility located adjacent to Eastern Virginia Medical School and The Children's Hospital of the King's Daughter. Sentara Norfolk General is regionally and nationally recognized for its highly specialized services including the Heart Pavilion, the Sentara Cancer Institute, a high-risk pregnancy center, in vitro fertilization, trauma services, microsurgery and reconstructive surgery.
Sentara Healthcare is a not-for-profit regional health care organization that provides health care services and health coverage in southeastern Virginia and northeastern North Carolina. Sentara operates five hospitals, a full range of health plans, a primary care medical group of 170 physicians, skilled nursing and assisted living centers, home health and hospice services, ground and air medical transport and many other services.