Sentara Promise Award Winners
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Sentara Promise Award Winners 

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Mariano Roa, Bob Yurchuck, Karen Cale, Melissa Shearer

Ethel Hardy, Terry Boles, Elizabeth (Rusty) Bradfield, John Ramsey

Maggie Owens, Lena Lee, Ada Reyes, Mike Straka, Mark Gavens

Keith Nelson, Bonnie Bickerstaff, Melissa Marshall, Eileen Sanders

Julius Mateo

Why They Won: Thoughts on the Promise Winners

 Maggie Owens, RN, Sentara Norfolk General Hospital, GRAND PRIZE WINNER
"Maggie has excellent consoling skills with families of critically ill patients and always handles herself in a compassionate, yet professional, manner."

 Bonnie Bickerstaff, finance, Sentara Medical Group,
"Her co-workers describe her as a book of knowledge to everyone in Sentara Medical Group."

 Terry Boles, Sentara Leigh Hospital Operating Room monitor technician
"He is unfailingly pleasant and because of his teamwork and knowledge, is highly regarded by the physicians as well as OR staff."

 Elizabeth "Rusty" Bradfield, RN, Sentara Norfolk General Hospital
"She's the kind of person who thinks in terms of opportunities instead of difficulties."

 Karen Cale, payroll manager
"She responds to requests in a positive, upbeat manner and shows that she truly cares.'

 Ethel Hardy, RN, Sentara Hampton General Hospital
"Compassion, empathy and patience are only a few of the wonderful attributes that make Ethel an outstanding nurse."

 Lena Lee, Food Service supervisor, Sentara Bayside Hospital
"Lena has a permanent smile on her face. Her personality radiates toward everyone she meets."

 Melissa Marshall, Large Group DSU, Sentara Health Management
"She is admired by co-workers and greatly appreciated by the members she supports."

 Julius Mateo, director of Food Service, Sentara Life Care
"He gives extra attention when talking and meeting with the residents to assure that meals accurately reflect each individual's likes and dislikes."

 Keith Nelson, senior clinical engineering technician, Sentara Virginia Beach General Hospital
"He has a strong work ethic, fluent communication skills and level of dedication to quality."

 John Ramsey, volunteer, Sentara Life Care
"Customers of Mobile Meals of Norfolk ask for him by name, and look forward to his visits."

 Ada Reyes, RN, Sentara Norfolk General Hospital
"This warm, kind-hearted and sincere nurse gives meaning to good patient care through her experience and knowledge."

 Mariano Roa, home medical equipment technician, Sentara Home Care
"Not a month goes by in which Sentara does not receive at least one call from a patient boasting about the incredible level of service they encountered."

 Eileen Sanders, LPN, Sentara Norfolk General Hospital
"She is a dedicated professional with attention to detail and a champion of positive change in the nursery."

 Melissa Shearer, RN, Sentara Leigh Hospital
"She is very caring to all her patients and has been known to bond with some of the more difficult patients as well."

 Mike Straka, physician assistant, Sentara Medical Group
"The cardiac surgeons paid Mike the ultimate compliment by arranging for their new physician assistants to shadow him."

 Bob Yurchuck, respiratory therapist, Sentara Leigh Hospital
"Staff and managers alike let him know how much they appreciate his being a team player."

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