Sentara Promise Award Winners
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Sentara Promise Award Winners 

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Mark Gavens, Steven Biles, Vincent Boone, Karey Bray, Sheryl Brinkley, Kay Burton, Chris Casab, Barbara Coleman, Mark Cruz, Frances El-Ayoubi, Ruth Flowe, Madeline Hahn, Jane Johnson, Shu Huei Liu, Walter Lyon, Dollye McMillan, Corinne Meador, Debra Mewborn, Emma Miller, Wanda Sue Smith, Jennifer Taylor and Iva Wolfe.

Why They Won: Thoughts on the Promise Winners

 Steven Biles, RN ICU - Williamsburg Community Hospital
"Steve is not only an excellent nurse whose commitment and loyalty are unparalleled, but he is also a very special person. He is the father of nine children, seven of whom are adopted and have special needs due to disabilities..."

 Vincent Boone -- Sentara Leigh Hospital
"Vincent wears many hats -- orthopedic tech, nursing care partner, equipment room associate and general "Jack of all trades." His first and foremost concern is patient care and he does not hesitate to jump in and help..."

 Karen Bray, RN -- Director of Disease Management --Sentara Health Management
"Karen is a shining example of professionalism and dedication with warmth, humor and compassion. She never turns down a request for assistance and often takes on projects that go beyond the scope of her job..."

 Sheryl Brinkley, LPN -- Sentara Norfolk General Hospital
"Sheryl has more than eighteen years of experience as a nurse and is an invaluable asset. Her clinical performance and customer service can only be described as professional excellence..."

 Kay Burton, NCP, PACU/OPS -- Sentara Bayside Hospital
"Not only is Kay a dedicated, valued member of the Outpatient Surgery team, she is also a businesswoman in the community, as owner and manager of a restaurant which has been in her family for five generations..."

 Chris Casab -- Maintenance Assistance-- Sentara Life Care
Chris is always cheerful and demonstrates outstanding customer service every day... he has received many letters and commendations for his service, and gives that extra effort in every aspect of his job, which is very reassuring to the frail elders in his facility..."

 Barbara Coleman, CAN -- Sentara Life Care
Barbara began her career with Sentara after retiring from the Norfolk Health Department as a home health Aide... she has received an avalanche of letters of praise from families and residents..."

 Mark Cruz, PACU/OR manager -- Sentara Virginia Beach General Hospital/Grand Prize winner
"His sense of humor, compassion, and sensitivity for people and their feelings has resulted in an increased morale for both departments. His staff wrote, 'he has a way of making good things happen.' Another staff member wrote, 'no job is too small for Mark, when left short-staffed he fills all the gaps from house- keeping to transporting to nursing care.'"

 Frances El-Ayoubi, -- Sentara IT Business Analyst for SLCC
"Frances loves the challenge of helping find solutions for the ADL problems that occur and she handles all with understanding, empathy, and humor while teaching her co-workers how she arrived at the solution. She leads by example and impresses upon everyone the importance of a strong work ethic and always doing your best."

 Ruth Flowe, LPN --Sentara Medical Group
"Ruth does monumental things for people in a way that makes it seem effortless. She always has a few extra moments for the lonely, elderly person whose doctor's visit is the high point of the week or the patient suffering from an incurable illness who needs time to share their feelings."

 Madeline Hahn -- Sentara Medical Group Business Office
" Anyone who has come to work with Madeline would describe her as a treasured resource for her coding knowledge. She is an advocate for patients, co-workers, and physicians alike and always treats each telephone call, knock on the door, and e-mail as her most important customer."

 Jane Johnson, Supervisor Pathology -- Williamsburg Community Hospital
"During her daily routine, Jane meets each challenge with a smile and a willingness to go above and beyond her customer's expectations always. She works diligently and conscientiously with patience and understanding that is inspirational to others."

 Shu Huei Liu -- Service Associate -- Sentara Bayside Hospital
"She is a pleasant, hard-working, reliable and trustworthy Sentara employee who goes out of her way to help others. She has served as an interpreter for the nursing staff helping to alleviate the fears of patients."

 Walter Lyon -- Service Associate, Radiation Oncology -- Sentara Norfolk General Hospital
"Walter started out as a volunteer transporter for Radiation Oncology and for the first time in a decade, patients arrived for their treatments on time. He began to learn all manner of skills in the department and became a service associate whose performance is nothing short of remarkable. He has the ability to calm the agitated or angry patient and always has a kind word and a smile."

 Dollye McMillan, RN 1A -- Sentara Leigh Hospital
"A co-worker wrote, "Dollye diffuses anger, protects the patient's confidentiality and strives to keep the patient's dignity in focus at all times. She is always pleasant, caring, and attentive."

 Corinne Meador -- Group Service Representative -- Sentara Health Management
"She is instrumental in keeping lines of communication open between Sentara and our business community. When it comes to responding to any request, Corinne handles it immediately and gets the job done even better than expected."

 Debra Mewborn -- Administrative Secretary, Pathology Department, Sentara Hampton General and Care Plex
"Debra shines brightest one-on-one with her customers and always shows great interest and enthusiasm in her work. Debra's philosophy is that if our customer has a problem, it is her problem to fix."

 Emma Miller, Respiratory Therapist -- Sentara Leigh Hospital
"Co-workers have commented that she is always so very good to patients, taking her time to explain treatments to the patient and their family. Emma was selected to precept new staff to model her kindness and consideration to all the patients she sees."

 Wanda Sue Smith, RN -- Medical Procedures Unit-3A -- Sentara Leigh Hospital
"She is a true patient advocate, calling in all possible resources to assist her patients when she believes it will make them more comfortable and less anxious. Wanda Sue's co-workers say that she epitomizes what Nursing is all about...the love and care for the patients."

 Jennifer Taylor, RN, Team Coordinator -- Cancer Institute/Sentara Norfolk General Hospital
"She is a supervisor who is willing to learn everyone's job and is willing to cover each department when needed to minimize the stress of her employees. Jennifer is an extraordinary team leader who motivates and provides incentives for her staff through her positive attitude and example."

 Iva Wolfe, RN, 4K -- Sentara Norfolk General Hospital
"Iva has been a dedicated nurse for Sentara for 29 years... As a team leader, she is admired and respected for being an excellent problem solver. Iva is that extraordinary kind of nurse that you hope to have if you are ever sick."

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