Sentara Norfolk General Hospital is named Hampton Roads’ Consumer Choice Award winner for the ninth straight year in a study by the National Research Corporation (NRC). Sentara is the only hospital in Virginia to be recognized every year since the 1996 inception of the study—the nation’s largest and most comprehensive of its kind.
NRC is a recognized industry leader in health care performance measurement. Its 2004 study surveyed more than 140,000 households nationwide to rate hospitals on four attributes: best doctors, best nurses, image and reputation, and best overall quality. Residents in 14 cities and counties from James City to Currituck counties favorably rated Sentara Norfolk General Hospital’s medical staff, image, and overall quality.
Sentara Norfolk General Hospital Administrator Rodney F. Hochman, M.D. said, "Receiving feedback such as this from the community we serve is phenomenal. There is a wonderful, caring spirit here at the hospital, evident in the countless ways our clinicians and staff deliver top-notch care. That our medical team has received the Consumer Choice Award for their efforts is truly gratifying."
Each year NRC honors the hospitals with the best quality and image according to the consumers in major metropolitan markets across the country. "Consumers are continuing to play an increasing role in their selection of health care facilities and services," said NRC Chief Executive Officer Michael D. Hays. "We are pleased to recognize the health care organizations named as leaders by those they serve."
Sentara Norfolk General Hospital, one of 186 hospitals in the nation to earn the Consumer Choice Award, is among only three hospitals in Virginia to be named. Sentara joins Johns Hopkins Hospital, Cleveland Clinic, and Duke University Medical Center in accepting the award. All winners are announced in Modern Healthcare magazine.
Sentara Norfolk General Hospital is a 569-bed tertiary care facility, known regionally and nationally for specialized services such as its award-winning heart program, 30-year transplant program and facilities such as Sentara Cancer Institute, minimally invasive surgery techniques, neurosciences, and reconstructive surgery. The hospital is the area’s only Level I Trauma Center.