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Sentara Home Health Recognized for Quality 

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Best Practices lead to Top 10% ranking

Chesapeake VA (Sept 2011) - When Susan Zell, RN, Sentara Home Care’s Director of Compliance and Regulatory Affairs, heard of a new grassroots approach to advance excellence in quality patient outcomes in 2007, she knew it was the right thing for her organization to embrace. That led to the agency becoming a participant in the Home Health Quality Improvement (HHQI) National Campaign., created by The Centers for Medicare and Medicaid (CMS) to inspire and promote quality outcomes for home health patients.

“We’ve always held the belief that by implementing the best practices in home health care, and engaging with the patients, doctors and other health care providers earlier in the care plan, the patient would be the ultimate winner,” stated Zell. “This campaign established the platform for that to happen,” she concluded with enthusiasm.

As an early adopter in quality metrics and innovative practices, Sentara immediately embraced the HHQI protocols. Utilizing best practice protocols in reducing use of emergency room care and early identification and intervention to support patient ambulatory needs has now garnered Sentara Home Care Services the CMS Top 10% rating in this national campaign and receipt of the Gold Award designation.

Successful approaches that netted Sentara Home Care its top rating include: front-loading or increasing the number of initial care visits to high risk patients--including telephone calls and use of telehealth technology to monitor patients’ vital signs at home-- have reduced readmission to the hospital for the patient.

This impressive milestone is indicative of the dedication of our agency of providing the right care at the right time,” said Ray Darcey, President of Sentara Enterprises, “I’m proud of the diligent work being done by our talented staff that contributes to a reduction of avoidable hospitalizations which improve patient satisfaction, outcomes, and in the end reduce the cost of healthcare.”

Related Links:
Sentara Home Health
The Centers for Medicare and Medicaid (CMS)

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