Sentara MDLIVE Virtual Appointments Bring Fast Flu Relief
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Northern Virginia News 2013 Archives Sentara MDLIVE Virtual Appointments Bring Fast Flu Relief

Sentara MDLIVE Virtual Appointments Bring Fast Flu Relief 

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There’s a new alternative to waiting in the doctor’s office for flu relief. Make a virtual appointment from the comfort of your own home (or anywhere!) with a board certified physician from Sentara MDLIVE.

How does it work?
Log on to www.mdlive.com or call 1-800-335-4836 to get started. For less than the cost of a visit to an urgent care or emergency room, you’ll consult with a board-certified doctor using your computer and a webcam or the telephone. Virtual appointments are usually scheduled within minutes of registration and are available 24 hours a day, 7 days a week.

Sentara MDLIVE doctors will diagnose, recommend treatment and prescribe medications when necessary – including Tamiflu. They send prescriptions electronically to the pharmacy of your choice.

Log on to www.mdlive.com or call 1-800-335-4836 to make an appointment and get relief without the wait.

New to virtual appointments? Check out these tips as you make your first appointment with Sentara MDLIVE.

  1. Your living room can be a doctor’s office. 
    Prior to your appointment with Sentara MDLIVE, take your temperature and gather a list of the medications you currently are taking including vitamins and herbal supplements.
  2. Lists and questions are helpful. 
    The doctor will ask you questions to understand your medical history and symptoms. Before your visit, jot down key information such as your symptoms, when they began and how you are currently feeling. Also, write down any questions you have to be sure they’re addressed during your virtual appointment.
  3. Jot down your pharmacy contact info.
    Have the name, address and phone number of your pharmacy ready in case the doctor needs to send a prescription for you.
  4. Eliminate distractions when it’s time for your virtual appointment.
    Find a quiet space when it’s time for your appointment. Eliminate background noise as much as possible – for example, turn off the television in the background or find a room away from other family members.
  5. Virtual visits can play an important role in your healthcare. 
    Virtual visits can provide you with convenient access to a quality doctor, and can serve as an important first step in getting you the treatment you need. However, telehealth is not appropriate to use in an emergency.  It also doesn’t replace your primary care doctor. Be sure to follow up with your primary care doctor if your condition does not improve or you start to feel worse.
  6. Virtual visits may be covered by your health insurance or qualify as a reimbursable HSA expense. 
    Some insurance plans cover all or a portion of virtual visits. Check with your insurance plan first to be sure your visit is covered, if not the consult is available for the low $45 fee. If you have a Healthcare Spending Account (HSA), keep your receipt as virtual visits often qualify as an expense for most HSAs.

About Sentara MDLIVE:
Sentara Healthcare and MDLIVE partnered in 2012 to deliver secure real-time medical consultations to patients in Virginia with an established regional network of physicians available via telephone and online video. The Sentara MDLIVE platform provides Virginians with access to high-quality 24/7 on-demand healthcare that’s safe, effective and secure.


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