The Patient Relations Department is here to help answer your questions and find possible solutions to any request or problems that cannot be resolved to your satisfaction. Our Department ensures that your hospital experience meets your individual needs and expectations. We welcome your opinions concerning the services provided.
To help facilitate open communication, Sentara Northern Virginia Medical Center employs a Patient Advocate. The Patient Advocate is a staff member who serves as a liaison between patients and family members and appropriate hospital staff.
The advocate visits patients to help with problem solving and facilitate questions, concerns and complaints. He or she fields questions about hospital services or level of care provided, patient rights, and hospital policies and practices. They speak out on behalf of patients and their families and document all concerns, sharing regular written reports with the appropriate managers.
The ultimate goal of the Patient Advocate is to provide you with support and improve your level of customer satisfaction while striving to identify and promote continuous quality improvement at Sentara Northern Virginia Medical Center.
Patient Relations Line
Monday - Friday, 8:30 a.m. to 5:00 p.m.
If no one answers, please leave a message on the answering machine, or you may call the hospital switchboard at (703) 523-1000 and ask the operator to page the Director or the administrative nursing coordinator during evenings, nights, weekends or when the patient representative is not in the hospital.
Our commitment is to create and maintain the best possible state of health for you. Your trust in us is taken very seriously. We promise to meet the high standards you expect from Sentara.
Our commitment is to keep you from harm. Patient safety is a top priority for all Sentara staff. We encourage you to ask questions and be involved in your safe care.
We Give You Our Word
If at any time you feel we are not meeting your expectations, please let any of our staff members know. Our staff will assist you with resolving the problem. If you have additional comments, compliments or concerns, please call the Promise Hotline at 1-800-736-8272.
The public may contact The Joint Commission's Office of Quality Monitoring to report any concerns or register complaints. The office can be reached online via email at email@example.com or at 1-800-994-6610.
Patients also have the right to report concerns directly to:
Commonwealth of Virginia Department of Health’s Center for Quality Health Care Services and Consumer Protection
Center for Quality Health Care Services
Department of Health
Commonwealth of Virginia
3600 W. Broad Street
Richmond, Virginia 23230
Telephone: (800) 955-1819
Fax: (804) 367-2149