Patient Relations | Sentara Northern Virginia Medical Center
You have saved None as your preferred region Undo or Change Region
Northern Virginia
Login for:
Go Search

Patient Relations 

Skip navigation links
Patient and Visitor Information
Hospital Billing
Advance Care Planning
Care Coordination
CaringBridge Patient Websites
Health Library
Medical Records
Chaplaincy Services
Patient Relations
Patient Rights and Responsibilities

There are no tile ads to view.

The Patient Relations Department is here to help answer your questions and find possible solutions to any request or problems that cannot be resolved to your satisfaction. Our Department ensures that your hospital experience meets your individual needs and expectations. We welcome your opinions concerning the services provided.

Patient Advocate
To help facilitate open communication, Sentara Northern Virginia Medical Center employs a Patient Advocate. The Patient Advocate is a staff member who serves as a liaison between patients and family members and appropriate hospital staff.

The advocate visits patients to help with problem solving and facilitate questions, concerns and complaints. He or she fields questions about hospital services or level of care provided, patient rights, and hospital policies and practices. They speak out on behalf of patients and their families and document all concerns, sharing regular written reports with the appropriate managers.

The ultimate goal of the Patient Advocate is to provide you with support and improve your level of customer satisfaction while striving to identify and promote continuous quality improvement at Sentara Northern Virginia Medical Center.

Contact Us
Patient Relations Line
(703) 523-0985
Monday - Friday, 8:30 a.m. to 5:00 p.m. 

If no one answers, please leave a message on the answering machine, or you may call the hospital switchboard at (703) 523-1000 and ask the operator to page the Director or the administrative nursing coordinator during evenings, nights, weekends or when the patient representative is not in the hospital.

Sentara Promise
Our commitment is to create and maintain the best possible state of health for you. Your trust in us is taken very seriously. We promise to meet the high standards you expect from Sentara.

Patient Safety
Our commitment is to keep you from harm. Patient safety is a top priority for all Sentara staff. We encourage you to ask questions and be involved in your safe care.

We Give You Our Word
If at any time you feel we are not meeting your expectations, please let any of our staff members know. Our staff will assist you with resolving the problem. If you have additional comments, compliments or concerns, please call the Promise Hotline at 1-800-736-8272.

Quality Monitoring
Patients have the right to report concerns directly to:

Commonwealth of Virginia Department of Health’s Center for Quality Health Care Services and Consumer Protection

Center for Quality Health Care Services
Department of Health
Commonwealth of Virginia
3600 W. Broad Street
Suite 216
Richmond, Virginia 23230

Telephone: (800) 955-1819
Fax: (804) 367-2149

Contact Us
Get Social with Sentara Sentara on Facebook Sentara on Twitter Sentara on Flickr Sentara Today Blog Sentara on YouTube
Your community, not-for-profit health partner.
Copyright © 2015 Sentara Healthcare.
About Sentara in Northern Virginia   Contact Us   About Sentara Healthcare   Privacy Policy   User Agreement   Mobile Site