Contact Us 

Sentara is here to help you with your billing questions. Please contact us at one of the numbers below to speak with a customer service representative.

Hospital Billing
Send your billing questions to Customer Service or call Customer Service at (757) 233-4500.

Hours:
Monday - Thursday, 8:30 a.m. to 5 p.m. 
Friday 8:30 a.m. - 4:30 p.m.

Provider Based Billing

Send your billing questions to Customer Service or call Provider Based Billing Customer Service at (757) 233-4885

Hours:
Monday - Thursday, 8:30 a.m. - 5 p.m.
Friday 8:30 a.m. - 4:30 p.m.

Please contact our Sentara Medical Group Customer Service Department for any billing concerns.

Hours:
Monday - Friday, 8 a.m. - 4:30 pm

Phone: (757) 983-9000
Toll free: (888) 236-2263
Email: SMGcustomerservice@sentara.com

For billing questions concerning the Dedicated Care Center Membership fees, please contact your Patient Service Coordinator at 757-983-9000.

You can also call the phone number on your statement and speak to one of our representatives located at the physician’s office.

Insurance Information

If you did not have your health insurance information at the time of your visit to the hospital, you can submit your information online, or call Customer Service at one of the above numbers. Please note: This will not update Sentara Medical Group. Please contact Sentara Medical Group by one of the methods above.