Sentara Medical Group offers multiple ways to pay your bill and accepts MasterCard, VISA, Discover, Union Pay and American Express credit cards.
You will need the account number from the statement.
If your statement references “SENTARA HEALTHCARE” or the account number contains special characters or letters, then this is a HOSPITAL BILL. Please go to Pay Your Hospital Bill.
To pay your bill, click on the "Pay Online Now" button below:
If you have any questions about your Dedicated Care Center bill or your Dedicated Care Center Membership fees, please contact the Dedicated Care Center directly.
Pay by Phone
You can call Sentara Medical Group’s Customer Service Department at 757-983-9000 and speak to one of our representatives.
You also can call the number listed on your billing statement or letter and speak to one of the Financial Counselors at the physician’s office.
Pay by Mail
Follow the instructions on your bill or statement.
Mail your Sentara Medical Group payment to:
Sentara Medical Group
P. O. Box 179
Norfolk, VA 23501
Mail your Dedicated Care Center payment to:
SMG Innovations, Inc.
P. O. Box 79466
Baltimore, MD 21279-0466
Pay at a Sentara Location
You may visit your physician’s office to make a payment or pay the bill in its entirety.
The Sentara Medical Group billing office is located at:
835 Glenrock Road, Suite 100
Norfolk, Virginia 23502
We are open Monday to Friday from 8 a.m. to 4:30 p.m.