Billing Financial Assistance | Sentara Healthcare
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What if I Can't Pay My Bill? 

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At Sentara, we provide quality care to all patients regardless of their ability to pay. If you do not have health insurance, we may be able to help you with your bill. Sentara offers financial assistance programs to patients who qualify. These programs include charity, assistance with Medicaid eligibility and uninsured discounts. All assistance programs are based on family size, income and other resources.

We will also help you arrange a reasonable payment plan. If you have trouble paying your bill, it is important that you tell us. The government requires that hospitals bill all patients for services and make appropriate attempts to collect. If you ignore your hospital bill, it may go to a collection agency and could affect your credit.

If you need assistance with your hospital bill, please contact our financial counseling
office promptly at 757-233-4600. If you need assistance with your physician bill, please contact the Sentara Medical Group Customer Service Department promptly at 757-983-9000. We will serve you with courtesy, respect and confidentiality.

Sentara also participates in a number of financial assistance programs. These programs were designed to assist our patients in resolving their financial obligations for hospital services. These programs are examples of our commitment to providing quality healthcare services to all patients, regardless of their ability to pay.

Call the number on your statement for details on eligibility requirements or to learn more about the programs listed below:


Sentara Hospitals Charity Program
   (English and Spanish)

Sentara Uninsured Patient Discount Program 

Sentara Medical Group Charity Program
English Form
Spanish Form


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