For Consumers

Sentara MDLIVE

Sentara MDLIVE

Welcome to the World of Virtual Healthcare

Board-Certified Doctors & Licensed Therapists
Only a Phone Call or Click Away.

Sometimes a picture – or video – is worth a thousand words. Take a peak at how you can put the power of Sentara MDLIVE to work for you and your family.

Q: What is a virtual appointment?

A: Using the latest technologies in web and telecommunications, consumers and physicians are able to engage in real time, interactive consultations over the phone or online video. Board-certified physicians licensed in Virginia will be available 24 hours a days to diagnose, recommend treatment and prescribe medication when appropriate.

Q: What would I use it for?

A: A virtual appointment is a good fit for low-acuity illnesses such as allergies, sinus infections, ear infections or urinary tract infections. But this is certainly not a replacement for traditional face-to-face care. Instead, it’s a complement that provides another option when you need care for a minor illness in the middle of the night, on a holiday, or in the middle of a packed work week.

Q: What are some common conditions?

A: General Health: Allergies, Asthma, Bronchitis, Cellulitis, Cold & Cough, Constipation, Diarrhea, Ear Infections, Fever, Flu, Gout, Insect Bites, Pioson Ivy, Rashes or Skin Inflammations, Respiratory Infections, Sinus Headache, Sinus Infection, Sore Throat, Urinary Tract Infection.
Pediatric Care (For Ages 2+): Cold & Cough, Constipation, Ear Ache or Ear Infection, Fever, Flu, Nausea, Pink Eye, Vomiting
Mental Health:  Anxiety & Depression, Child Behavior, Eating Disorders, Marital Issues, Sleep Disorders, Smoking Cessation, Substance Abuse

When should I use it?

• If you considering the ER or urgent care center for a non-emergency

• If primary care physician is not available (outside business hours, etc.)

• Traveling and in need of medical care

• During or after normal business hours, nights, weekends and holidays

Who are the providers?

Providers in the MDLIVE network in Virginia will be credentialed through Sentara and Optima and include physicians board-certified in Internal Medicine, Family Practice, Emergency Medicine, Pediatrics, as well as Licensed Therapists. Sentara physicians will also expand this virtual network over time as consumer interest in this convenient healthcare option continues to grow.

Q: How much does it cost?

A: MDLIVE offers a few payment options.  A single visit is $45, less than the cost of a typical visit to the urgent care. Membership plans for individuals or families are also available if you’d like to have this service “on-call” more than just for a single visit.  Some insurances cover virtual visits or allow the payment to reimbursed out of a flexible spending account, so you may want to check your plan details.  Some employers also offer additional assistance.  For example Sentara employees have a coupon code for a discount on a single visit, and those employees that are Optima Health members have further coverage.

Q: How do I get started?

A: Accessing Sentara MDLIVE is easy. All you need is a computer with an Internet connection or a telephone:

1. Go online to – or call 800-335-4836

2. Choose a One Time Visit for $45 or Select A Membership Plan

3. Create an Account

4. Process Your Payment

5. Activate Your Account & Complete Your Medical History

6. Select a Provider On-Call or Schedule a Time At Your Convenience

When you select a provider on-call, most likely today the visit will be done via phone.  As our physician base expands and their access to the secure platform via web and video grows, the ability to use our video option more on demand will also improve.