Q: What is a virtual appointment?
A: Using the latest technologies in web and telecommunications, consumers and physicians are able to engage in real time, interactive consultations over the phone or online video. Board-certified physicians licensed in Virginia will be available 24 hours a days to diagnose, recommend treatment and prescribe medication when appropriate.
Q: What would I use it for?
A: A virtual appointment is a good fit for low-acuity illnesses such as allergies, ear aches and colds for patients of all ages, or suspected sinus infections or urinary tract infections in adults only. But this is certainly not a replacement for traditional face-to-face care, and your MDLIVE provider may recommend an in-person physician visit after discussion of your symptoms. Instead, it’s a complement that provides another option when you need care for a minor illness in the middle of the night, on a holiday, or in the middle of a packed work week.
Q: What are some conditions Sentara MDLIVE can treat?
A: General Health: Allergies, Asthma, Bronchitis, Cellulitis, Cold & Cough, Constipation, Diarrhea, Ear Ache, Fever, Flu, Gout, Insect Bites, Poison Ivy, Rashes or Skin Inflammations, Respiratory Infections, Sinus Headache, Suspected Sinus Infection, Sore Throat, Suspected Urinary Tract Infection.
•Pediatric Care (For Ages 2+): Cold & Cough, Constipation, Ear Ache, Fever, Flu, Nausea, Pink Eye, Vomiting
•Mental Health: Anxiety & Depression, Child Behavior, Eating Disorders, Marital Issues, Sleep Disorders, Smoking Cessation, Substance Abuse
When should I use it?
• If you considering the ER or urgent care center for a non-emergency
• If primary care physician is not available (outside business hours, etc.)
• Traveling and in need of medical care
• During or after normal business hours, nights, weekends and holidays
Who are the providers?
Providers in the MDLIVE network in Virginia will be credentialed through Sentara and Optima and include physicians board-certified in Internal Medicine, Family Practice, Emergency Medicine, Pediatrics, as well as Licensed Therapists. Sentara physicians will also expand this virtual network over time as consumer interest in this convenient healthcare option continues to grow.
Q: Who are the Providers?
A: Providers in the MDLIVE network in Virginia are credentialed through Sentara and Optima and include physicians board-certified in Internal Medicine, Family Practice, Emergency Medicine, Pediatrics, as well as Licensed Therapists. Sentara physicians are also expanding this virtual network over time as consumer interest in this convenient healthcare option continues to grow.
Q: How much does it cost?
A: MDLIVE offers a few payment options.
A single visit is $49, less than the cost of a typical visit to the urgent care. And many insurance providers cover virtual visits or allow payment of a virtual visit from a flexible spending account. Check with your insurance plan to see what they may offer. Some employers also provide assistance with the cost of a virtual visit.
Sentara employees who are covered by Optima Health or Cigna insurance pay only $15 for MDLIVE visits. Sentara employees covered by other insurance providers can receive a discount on a single visit – visit WaveNet for details.
Membership plans for individuals or families are also available if you’d like to have the service “on call” for more than just a single visit.
Q: How do I get started?
A: Introducing the MDLIVE App
The new MDLIVE app on your smartphone makes MDLIVE easier to use than ever.
How to Use the MDLIVE App:
1. Download the App to your phone from the Apple or Android Marketplace.
2. Launch the App and follow prompts to make a profile.
You can also scan this QR code to get the MDLIVE App
At Your Desk:
You can also register for MDLIVE from your computer:
1. Go online to www.mdlive.com/sentara or call 1-800-335-4836
2. Click “Get Started” to create an account.