Sentara's Billing Process

Review the steps below. Contact customer service if you have any questions.

Step 1
The patient receives services at one of Sentara's hospitals.

- Sentara Bayside Hospital
- Sentara CarePlex Hospital
- Sentara Leigh Hospital
- Sentara Norfolk General Hospital
- Sentara Virginia Beach General Hospital
- Sentara Williamsburg Regional Medical Center

Step 2
The patient receives an initial statement in the mail that includes visit specific information (see below).

- Charges for treatment and/or testing
- Insurance information, if applicable
- A contact number for the hospital
- Dates of treatment

Step 3
Sentara Hospitals’ Patient Accounting Department begins the billing and collection processes based on insurance information provided at the time of registration.

Step 4
If the account balance is not resolved in a timely manner by any insurance company (third party payer), the patient may be billed.

Step 5
Patients may receive collection notices or statements from Sentara Hospitals’ internal and external collection sources. If a patient requires financial assistance, there are Financial Assistance Programs available for those who meet eligibility requirements.

- Accounts Management Department
- Sentara Collections

Additional information to assist you with your bills:

How can I pay my bill?

Where can I pay my bill?

What if I cannot pay my bill?

Examples of bills / statements

Sentara's Billing Process

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