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Understanding Your Bill
Sentara Collections Statement
See a sample of this statement and detailed descriptions below, noting the location of the account number. Please call us at (757) 233-4500 if we can assist with any questions or concerns.
- Mailing address for payment is the P.O. Box # on remittance stub.
- Mailing address for correspondence is our office location in Chesapeake, VA.
- Name and address of the guarantor or person responsible for the account
- Service location – Hospital or facility where services on this statement were provided. If letter represents multiple dates of service with different hospitals, it will read “Sentara Facilities”.
- Amount Due - This amount might include multiple dates of service.
- Coding information used by the postal service for mail routing.
- Name of the patient for this account.
- Payment amount enclosed when returning the remittance stub in the envelope provided.
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