Guide to Laboratory Services
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Guide to Laboratory Services 

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Introducing Beaker, a new laboratory information system for Sentara

The 2013-14 edition of the Sentara Guide to Laboratory Services includes numerous additions and revisions as portions of the Guide have been reformatted to make it easier to find the information you need. Every day, Sentara Laboratory Services performs an extensive array of diagnostic tests and provide consultative services for physicians, hospitals, clinics, nursing homes, insurance companies, businesses and schools in the Hampton Roads area.

Sentara Laboratory Services performs over six million tests each year. Our staff of highly trained professionals, including technologists and pathologists, is eager to assist you in treating and caring for your patients, enrollees and employees.

Our best measure of performance is you and your patient’s satisfaction with our services. Please let your Marketing Representative or any of our Client Service Representatives know how we can best serve you. It is a pleasure to have you as a client and we look forward to building our relationship with you and serving your patients.

Chapters 1 & 2  - Introduction & How to Use the Guide
Table of Contents
Mission, Vision and Values
Professional and Management Staff
Hours of Operation
Client Services
Outside Reference Laboratories
Commitment to Quality
Accreditation
Sentara Laboratory Services drawsite locations

Chapters 2 &3 - Policies and Procedures and Laboratory Requisitions
Client Code
Patient Confidentiality
Courier Services
Specimen Tracking
Report Delivery
STAT Testing
Pre-Admission and Pre-Operative Testing
Specimen Retention
Repeat Studies
Ordering Supplies
Sample Supply Request form
Laboratory Requisitions
Laboratory Requisition instructions
Sample Sentara Reference Laboratory requisitions

Chapter 4 - Specimen Collection
Specimen Identification
Blood Collection
Tube Code
Patient Preparation
Specimen Collection for Cytology, Cytogenetics, and Microbiology
Hair, Skin & Nail Scrapings Collection
Nasopharyngeal Specimen Collection
24-Hour Urine Collection
Aliquots

Specimen Collection Job Aids for OB/GYN PAP Testing

Chapter 5 - Laboratory Sections
Professional Pathology Services
Chemistry
Cytogenetics and Molecular Cytogenetics (FISH)
Cytology
Hematology
Histopathology (Anatomic Pathology)
Flow Cytometry

Immunohistochemistry
Microbiology
Molecular Diagnostics
Serology
Transfusion Services
Transplant Immunology

Chapter 6 - Results Reporting
Therapeutic and Critical Drug Levels
Critical Values & Critical Values chart
Sample patient result reports

Chapter 7 - Billing
Client, Patient and Third Party Billing
Advanced Beneficiary Notice (ABN)
Adding New Physicians
Missing Information
Sample ABN form and patient bill

Chapter 8 - Compliance
Sample 2012 Sentara Reference Laboratory Physician Communication

Chapter 9 - Alphabetical Test Listing


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