Guide to Laboratory Services 

Chapter 1  - How to Use the Guide
Table of Contents
Mission, Vision and Values
Professional and Management Staff
Hours of Operation
Client Services
Outside Reference Laboratories
Commitment to Quality
Accreditation
Sentara Laboratory Services drawsite locations

Chapter 2 - Policies and Procedures
Client Code
Patient Confidentiality
Courier Services
Specimen Tracking
Report Delivery
STAT Testing
Pre-Admission and Pre-Operative Testing
Specimen Retention
Repeat Studies
Ordering Supplies
Sample Supply Request form

Chapter 3 - Laboratory Requisitions
Laboratory Requisition instructions
Sample Sentara Reference Laboratory requisitions

Chapter 4 - Specimen Collection
Specimen Identification
Blood Collection
Tube Code
Patient Preparation
Specimen Collection for Cytology, Cytogenetics, and Microbiology
Hair, Skin & Nail Scrapings Collection
Nasopharyngeal Specimen Collection
24-Hour Urine Collection
Aliquots

Chapter 5 - Laboratory Sections
Professional Pathology Services
Chemistry
Cytogenetics and Molecular Cytogenetics (FISH)
Cytology
Hematology
Histopathology (Anatomic Pathology)
Immunodiagnosis/DNA Analysis
Microbiology
Molecular Diagnostics
Serology
Transfusion Services
Transplant Immunology

Chapter 6 - Results Reporting
Therapeutic and Critical Drug Levels
Critical Values & Critical Values chart
Sample patient result reports
Remote Printing Maintenance

Chapter 7 - Billing
Client, Patient and Third Party Billing
Advanced Beneficiary Notice (ABN)
Adding New Physicians
Missing Information
Sample ABN form and patient bill

Chapter 8 - Compliance
Sample 2005 Sentara Reference Laboratory Physician Communication

Chapter 9 - Alphabetical Test Listing