When you sign up for text messages from Sentara Hello World, you are agreeing to receive text messages at the phone number you provided to us related to the services you receive from Sentara Health and its provider affiliates. A provider affiliate refers to a doctor or clinic that’s connected through certain partnerships to provide healthcare. These text messages may include but are not limited to updates related to your appointments and visits, your MyChart account, one-time passcode, billing notifications, prescription reminders, and care management.
You can opt-out of text messages from Sentara Hello World at any time by texting STOP to 69147. Your opt-out request will generate one final text message to you confirming that you have been unsubscribed. After that, you will no longer receive text messages from 69147. Your request to opt out of Sentara Hello World does not apply to and will not impact any other messages you may have agreed to receive from Sentara Health. If you want to join Sentara Hello World again, sign up using your Sentara MyChart or text HELP to 69147 for instructions.
If you experience issues with Sentara Hello World you can text the keyword HELP to 69147 for assistance. You can also get help by calling 826-444-1963.
Communications directed to the phone number you provide may be conducted using text message or SMS.
You also understand and agree that communications via text are inherently unsecure and that there is no assurance of confidentiality of information, including health information, communicated by text. You agree that you are the user and/or subscriber of the phone number provided to us, and you accept full responsibility for text messages made or sent to or from the phone number you provide.
Message and data rates may apply for any messages sent to you from us and to us from you. Questions related to message and data rates should be directed to your wireless carrier. Message frequency may vary. Neither Sentara Health nor wireless carriers are liable for delayed or undelivered messages.
Sentara Health’s Notice of Privacy Practices can be accessed here https://www.sentara.com/Policies-andAgreements/Privacy-Policy