Check in app for ER now at Sentara Martha Jefferson
Patients needing to visit Sentara Martha Jefferson Hospital’s emergency departments for non-life-threatening medical conditions now have the ability to check in and wait for their appointments from the comfort of their homes, through an app created by InQuickER.
Launched on Dec. 15, 2015, this new, free service allows patients to select their projected treatment time and wait at home until that time.
“We are always looking for ways to improve the patient experience,” said Nan Maloy, chief nursing officer at Sentara Martha Jefferson Hospital. “If a patient needs to come to the emergency room and their condition is not life threatening, it makes sense to allow them to wait comfortably at home rather than at the hospital.”
Although the tool’s users experience the same overall wait time as patients waiting in the emergency room, those patients experience the comfort and convenience of being at home. The emergency services staff makes every effort to see these patients within 15 minutes of their projected treatment time. In the event of a delay, the program’s users are sent real-time notifications via phone and e-mail so that they can continue their wait at home.
InQuickER has designed safeguards in its system intended to prevent those who have potentially life-threatening medical conditions from using the InQuickER service. Individuals requiring immediate medical treatment should go to the nearest emergency department or call 911.
To check in for emergency services at one of Sentara Martha Jefferson Hospital’s two emergency departments, visit www.sentara.com/ERCheckIn.