Main logo
  • Pay Your Bill
  • COVID-19 Info
Sign in
  • Get Care Now

    Sentara offers convenient options for care depending on your condition.

    • user-doctor-message.svg

      Virtual Care

      Video visits 7 a.m. - 7 p.m.
    • user-doctor-long-hair-48px.svg

      Walk-In Care

      See a Sentara provider today
    • clipboard-medical-48px.svg

      Urgent Care

      Quality care without the wait
    • calendar-days-48px.svg

      New Patient Appointment

      Schedule an appointment with a primary care provider
    • hospital.svg

      Emergency Room

      Call 911 or go to your nearest ER
    Which Should I Choose?
  • Find a Location

    Sentara operates more than 100 sites of care across Virginia and North Carolina. Find locations near you.

    • Hospitals
    • Imaging Centers
    • Senior Care
    • Schools
    • Emergency
    • Outpatient Care
    • Primary Care
    • Therapy & Fitness
    • Home Care
    View Nearby Locations
  • Find a Doctor/Provider

    Find a doctor or other health care provider perfect for your medical needs.

    • Find a Doctor or Provider
    • Schedule an Appointment
    • Primary Care
    • What is an NP or PA?
    • Sentara Medical Group
    Find a Doctor or Provider
    • The doctor will see you now

      Try Sentara MDLIVE

  • Our Services

    Sentara offers a wide range of medical services throughout Virginia and North Carolina.

    • Cancer
    • Emergency
    • Heart & Vascular
    • Home Care
    • Imaging
    • Maternity
    • Neurosciences
    • Orthopedics
    • Therapy
    • Weight Loss Surgery
    View All Services
    Sentara is a Leader in...
    • mammography-universal.jpg

      Mammography

      Schedule your mammogram today

    • heart-ep-lab.jpg

      Heart and Vascular

      Nationally ranked heart care, close to home

  • Community Involvement

    We inspire, empower and support our community.

    • Purpose
    • Focus Areas
    • Community Impact
    • Partners
    • Team Members
    Learn More
    Featured News
    • NewSentaraLogo.png

      Investment in healthcare career programs

      Sentara Healthcare invests nearly $4 million in two new pipeline development programs to support students pursuing healthcare careers

    • Community Care mobile clinic_rect.png

      Sentara Community Care Achievements

      Sentara Community Care achieves measurable results in 2022, plans to expand across the Commonwealth in 2023

  • About Sentara

    Sentara has a long history of innovation, compassion and community benefit.

    • Careers
    • Classes & Events
    • Community Needs
    • Diversity
    • Foundations & Giving
    • Health & Wellness
    • Newsroom
    • Quality & Patient Safety
    More About Sentara
    Featured News & Press
    • Dennis and NORA.png

      Sentara celebrates partnership with the Network of Regional Advocacy (NORA) and its mission to address social determinants of health

    • Summer Trauma Injuries-Rectangle.jpg

      Let's not meet by accident: Sentara trauma team warns of common summer injuries

  1. Home
  2. About Sentara
  3. Clinical Quality and Patient Safety

Clinical Quality and Patient Safety

Explore This Section

  • Complication Ratio
  • Defining Quality in Health Care
  • Mortality Ratios
  • Patient Satisfaction
  • Readmissions Ratio
  • Third Party Ratings and Rankings

"Our mission states we improve health every day. To do this, we set the bar extremely high when measuring delivery of our clinical services. Our robust, multi-disciplinary teams know that to achieve the best outcomes for our patients, we must measure our efforts and we have built this into the core of our clinical platform." – Dr. Jordan Asher, Chief Physician Executive, Sentara Healthcare

National Industry Quality Recognitions

Sentara not only meets the highest national industry standards and benchmarks for delivering high quality and safe care, we push to exceed them. Reflecting this, we consistently achieve top quality awards and accolades. For example, IBM Watson Health recognized Sentara as one of the 2018 "Top 15 Healthcare Systems" in the country. Sentara not only was included in the list, we performed in the highest possible quartile compared to the 337 healthcare systems that were considered for inclusion. Sentara excelled in outcomes for mortality, complications, healthcare associated infections (HAIs), length of stay (LOS), emergency department wait times, episode costs and patient experience.

We also have ranked at the top of U.S. News & World Report's best hospitals and healthcare programs for more than 18 consecutive years. Additionally, eight of our hospitals have achieved Magnet Recognition Program® designation from the American Nurses Credentialing Center (ANCC), the highest quality designation for nursing and one that ANCC only awards to eight percent of hospitals nationwide.

Keeping You Informed

While we remain committed to quality and safety measurement, we know how important it is for you to have the best information available so you can make sound decisions about your health care. That's why we provide information about our quality measures and how we compare to national standards. We also provide background on what quality means for you and knowing what questions to ask when selecting a health care provider or hospital. And, if you have any questions about this information, we are here to answer them.

  • Defining Quality in Healthcare
  • Sentara Hospital Quality Ratings & Measures:
    • Third-Party Ratings and Rankings
    • Mortality Ratio
    • Complication Ratio
    • Readmissions Ratio

About Sentara

  • Community Involvement
  • Newsroom
  • Clinical Quality & Patient Safety
  • Careers
  • Volunteer
  • For Physicians
  • For Employees
  • Contact Us

Patient Quick Links

  • Sign In to MyChart
  • Find a Doctor
  • Get Directions
  • Patient Guide
  • Pay Your Bill
  • Medical Records
  • Medical Services A-Z

Sentara In Your Community

  • Hospitals & Locations
  • Classes, Events & Support Groups
  • ExploreHealth with Sentara
  • Community Health Needs Assessments
  • Make a Gift
getAppleButton.svggetGoogleButton.svg

  • Privacy Policy
  • User Agreement
  • Social Media Policy
  • Notice of Nondiscrimination
  • Compliance Office
  • Financial Assistance
  • Language Assistance
Your community, not-for-profit health partner. Copyright © 2023 Sentara Health.