Other Ways to Pay Your Doctor Bill

Pay by Phone

You can call Sentara Medical Group’s Customer Service department at 757-983-9000 and speak to one of our representatives.

You also can call the number listed on your billing statement or letter and speak to one of the Financial Counselors at the physician’s office.

Pay by Mail

Follow the instructions on your bill or statement.

Mail your Sentara Medical Group payment to: 
Sentara Medical Group
P. O. Box 179
Norfolk, VA 23501

Mail your Dedicated Care Center payment to: 
SMG Innovations, Inc. 
P. O. Box 79466 
Baltimore, MD 21279-0466 

Pay In Person

You may visit your physician’s office to make a payment or pay the bill in its entirety.

Billing Office 
The Sentara Medical Group billing office is located at:

835 Glenrock Road, Suite 100
Norfolk, Virginia 23502

We are open Monday to Friday from 8 a.m. to 4:30 p.m.

Pay Online

You may also pay your bill online.


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