Technical Support and Assistance
Allscripts FollowMyHealth™ provides several ways to get technical assistance if you have issues working with the application or want to learn more.
Click My Account > Support. Knowledge Base
This library provides articles about getting started with the product, frequently asked questions, security, problems and issues, using the product with mobile devices, and miscellaneous resources. To access support, Click My Account > Support or you can access from the main login and enroll screen by selecting the Help link.
Product Feedback and Suggestions
This web page provides a forum where you can submit questions, feedback, and suggestions, and get replies from a technical support representative.
FollowMyHealth Video Walkthrough
This video tutorial provides a demonstration of the product. The video opens in English or Spanish, depending on the mode set on the Allscripts FollowMyHealth™ Patient Access static toolbar. If you switch to Español mode during the invitation acceptance process, the video automatically opens in Spanish. The video is also directly available on YouTube™ video community. View the video now.
Note: The features available to you are determined by your connected healthcare organizations. The video tutorial might cover options that are not currently available to you.