Financial Assistance

At Sentara, we provide quality care to all patients regardless of their ability to pay. We understand that health care expenses are often unexpected and paying for services can be overwhelming. If you cannot pay your bill, we can help.

Financial Assistance Policy

If you are unable to pay your bill, please contact us at the telephone number or address in this brochure to see if you are eligible for financial assistance. Each patient’s situation is evaluated according to relevant circumstances such as income, assets or other resources available to pay an outstanding balance. Taking these factors into account, free care is available to insured patients whose household income is 300% or below the federal poverty level with less than $50,000 in available assets. Free care is available to uninsured patients whose household income is 300% or below the federal poverty level with less than $50,000 in available assets. Additionally, uninsured patients whose household income is between 300% and 400% of the federal poverty level with less than $50,000 in available assets will receive a 80% discount.

The complete financial assistance policy (“FAP”), along with an application for financial assistance, can be found below. Paper copies are also available at any patient registration area within a Sentara hospital facility and will be mailed free-of-charge to a patient upon request.

Sentara Uninsured Patient Discount Program

If you do not have health insurance and you do not qualify for assistance under the financial assistance policy above, you may be eligible for the Sentara Uninsured Discount Program. An administrative adjustment equal to 50% of Hospital Facility Gross Charges is available.

Federal Poverty Guideline (FPG) Income Levels

No. Persons in Household	100% FPG	138% FPG	200% FPG	300% FPG	400% FPG
No. Persons in Household 1	100% FPG$15,650	138% FPG$21,597	200% FPG$31,300	300% FPG$46,950	400% FPG$62,600
No. Persons in Household 2	100% FPG$21,150	138% FPG$29,187	200% FPG$42,300	300% FPG$63,450	400% FPG$84,600
No. Persons in Household 3	100% FPG$26,650	138% FPG$36,777	200% FPG$53,300	300% FPG$79,950	400% FPG$106,600
No. Persons in Household 4	100% FPG$32,150	138% FPG$44,367	200% FPG$64,300	300% FPG$96,450	400% FPG$128,600
No. Persons in Household 5	100% FPG$37,650	138% FPG$51,957	200% FPG$75,300	300% FPG$112,950	400% FPG$150,600
No. Persons in Household 6	100% FPG$43,150	138% FPG$59,547	200% FPG$86,300	300% FPG$129,450	400% FPG$172,600
No. Persons in Household 7	100% FPG$48,650	138% FPG$67,137	200% FPG$97,300	300% FPG$145,950	400% FPG$194,600
No. Persons in Household 8	100% FPG$54,150	138% FPG$74,727	200% FPG$108,300	300% FPG$162,450	400% FPG$216,600

For More Information

Please contact a Sentara representative at the phone number or address below. Someone will be available to assist you Monday – Friday between the hours of 8:30 a.m. – 4:30 p.m.

757-233-4600 or 1-877-768-3993

Sentara Healthcare
ATTN: Financial Coordinator
824 N. Military Hwy., #100
Norfolk, Virginia 23502

What happens to the rest of my bill?

You will need to pay the remaining balance of the bill in a timely manner. Our financial assistance representatives will be happy to assist you with payment options.

The following hospital facilities are covered under the Financial Assistance Policy referenced below:

Sentara CarePlex Hospital
Sentara Halifax Regional Hospital
Sentara Leigh Hospital
Sentara Martha Jefferson Hospital
Sentara Northern Virginia Medical Center
Sentara Norfolk General Hospital
Sentara Obici Hospital
Sentara Princess Anne Hospital
Sentara RMH Medical Center
Sentara Virginia Beach General Hospital
Sentara BellHarbour Surgery Center

Financial Assistance Information is Available in the Languages below

Expand All

English

If You Cannot Pay Your Hospital Bill, Sentara Can Help

Translations of the Financial Assistance Policy, the application for financial assistance, and the FAP Plain Language Summary are available in English. Please click the links below to download a copy. You will need Adobe Acrobat Reader to view the PDF documents. You may download Adobe Acrobat Reader for free here.

Español (Spanish)

Si no puede pagar su factura del hospital, Sentara le puede ayudar

Hay traducciones de la política de ayuda financiera, la solicitud de ayuda financiera y el resumen en lenguaje sencillo de la política de ayuda financiera disponibles en español. Haga clic en los siguientes vínculos para descargar una copia. Necesita Adobe Acrobat Reader para ver los documentos en PDF. Puede descargar Adobe Acrobat Reader gratuitamente aquí.

한국어 (Korean)

병원비를 지불 할 수 없다면, Sentara가 도움을 줄 수 있습니다

금융 지원 정책, 재정 지원의 신청서, 그리고 일상생활 언어로 된 FAP 개요들의 한국어 번역본이 있습니다. 다음 링크들을 눌러서 다운 받으세요. PDF 파일을 보려면 Adobe Acrobat Reader (아도베 아크로밧 리더)가 있어야 합니다. Adobe Acrobat Reader는 여기서 무료로 다운 받을 수 있습니다.

Tiếng Việt (Vietnamese)

Nếu bạn không thể thanh toán hóa đơn bệnh viện của bạn, Sentara có thể giúp đỡ

Bản dịch của Chính sách hỗ trợ tài chính, đơn xin hỗ trợ tài chính, và Bản tóm tắt ngôn ngữ thông thường FAP sẵn có bằng Tiếng Việt. Vui lòng nhấp chuột vào các đường dẫn dưới đây để tải xuống một bản sao. Bạn cần có Adobe Acrobat Reader để xem các tài liệu định dạng PDF. Bạn có thể tải xuống Adobe Acrobat Reader miễn phí tại đây.

Tagalog

Kung Hindi Mo Mabayaran ang Iyong Bill sa Ospital, Makakatulong ang Sentara

Available ang mga pagsasalin ng Patakaran sa Tulong Pinansyal, application para sa tulong pinansyal at Pinasimpleng Buod ng FAP sa Tagalog. Mangyaring i-click ang mga link sa ibaba upang mag-download ng kopya. Mangangailangan ka ng Adobe Acrobat Reader upang matingnan ang mga PDF na dokumento. Maaari mong i-download ang Adobe Acrobat Reader nang libre dito.

اردو (Urdu)

اردو (Urdu)
اگر آپ اپنا ہسپتال کا بل ادا نہیں کر سکتے، سینتارہ ہسپتال مدد کر سکتا ہے

معاشی معاون پالیسی، معاشی تعاون کی درخواست اور FAP کا سادہ زبان مین خلاصہ کے ترجمے اردو زبان میں دستیاب ہیں۔

برائے مہربانی ایک نقل ڈاؤن لوڈ کرنے کے لیے درج ذیل لنکس پر کلک کریں۔ PDF کے دستاویزات دیکھنے کے لیے آپ کو Adobe Acrobat Reader کی ضرورت پڑے گی۔ آپ یہاں سے Adobe Acrobat Reader ڈاؤن لوڈ کر سکتے ہیں۔

معاشی معاون پالیسی

معاشی معاونت کی درخواست

معاشی مدد کی ایپلی کیشن کے لیے ہدایات

کا آسان زبان میں خلاصہ

عام طور پر ادا کیے جانے والے بلوں کی رقوم (AGB)

فراہم کنندوں کی فہرست

国语 (Mandarin Chinese)

如果您不能支付您的医疗费用，Sentara 可以帮助

现有财政资助政策、财政资助申请书和财政资助政策简明综述的中文翻译版本。请点击下面的链接下载一份。您需要安装 Adobe Acrobat Reader 查看 PDF 文档。您可以在这里免费下载 Adobe Acrobat Reader。