Financial Assistance Programs Offered by Sentara
At Sentara, we provide quality care to all patients regardless of their ability to pay. We understand that health care expenses are often unexpected and paying for services can be overwhelming. If you cannot pay your bill, we can help.
Financial Assistance Policy
If you are unable to pay your bill, please contact us at the telephone number or address in this brochure to see if you are eligible for financial assistance. Each patient’s situation is evaluated according to relevant circumstances such as income, assets or other resources available to pay an outstanding balance. Taking these factors into account, free care is available to insured patients whose household income is 200% or below the federal poverty level with less than $50,000 in available assests. Free care is available to uninsured patients whose household income is 300% or below the federal poverty level with less than $50,000 in available assests. Additionally, uninsured patients whose household income is between 300% and 400% of the federal poverty level with less than $50,000 in available assets will receive a 75% discount.
The complete financial assistance policy (“FAP”), along with an application for financial assistance, can be found below. Paper copies are also available at any patient registration area within a Sentara hospital facility and will be mailed free-of-charge to a patient upon request.
Sentara Uninsured Patient Discount Program
If you do not have health insurance and you do not qualify for assistance under the financial assistance policy above, you may be eligible for the Sentara Uninsured Discount Program. An administrative adjustment equal to 50% of Hospital Facility Gross Charges is available.
For More Information
Please contact a Sentara representative at the phone number or address below. Someone will be available to assist you Monday – Friday between the hours of 8:30 a.m.– 4:30 p.m.
ATTN: Financial Assistance Coordinator
824 N. Military Hwy., #100
Norfolk, Virginia 23502
What happens to the rest of my bill?
You will need to pay the remaining balance of the bill in a timely manner. Our financial assistance representatives will be happy to assist you with payment options.
The following hospital facilities are covered under the Financial Assistance Policy referenced below:
- Sentara Albemarle Medical Center
Financial Assistance Information is Available in the Languages Below
If You Cannot Pay Your Hospital Bill, Sentara Can Help
Translations of the Financial Assistance Policy, the application for financial assistance, and the FAP Plain Language Summary are available in English. Please click the links below to download a copy. You will need Adobe Acrobat Reader to view the PDF documents. You may download Adobe Acrobat Reader for free here.