A patient advocate program at Martha Jefferson Hospital improves the experience for patients and their families in the ER.

Emergency room volunteers help improve patient experience

A trip to the emergency department is not something that people consider "fun," However, thanks to volunteers, if you do find yourself in the middle of an emergency, your experience will now likely be better than it may have been at the past at Martha Jefferson Hospital.  

In this week's CBS19 Healthwise segment, find out more about how the patient advocate program is helping provider a better experience for both patients and caregivers in the emergency department.