Sentara Healthcare is concerned that imposters and scammers use its good name to take advantage of vulnerable patients and caregivers. We urge patients and family members to deny entry to anyone claiming to be with Sentara if you cannot verify their identity to your satisfaction. Always keep yourself safe first.

Sentara warns community of imposters claiming to be Sentara home care employees

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A Sentara Home Care patient in Norfolk reports that a woman identifying herself as a ‘Sentara nurse’ called her home and asked to “come by for 15 minutes.”  Within minutes of the call, the imposter was at the door.  A relative of the patient let the woman into the home, despite the fact that she wore no official Sentara ID badge.

   The imposter approached the patient’s bedside while the patient was on the phone with a Sentara Physical Therapist who was making arrangements for a visit. The physical therapist asked to speak with the so-called nurse, who took the phone, listened briefly, and then said she had to retrieve something from her car.  She then left the house and did not return.

   The imposter is identified as an African-American woman with short hair in a bob cut, eyeglasses, blue scrubs and a black or dark blue bag. She has no Sentara identification.

   This is the second such incident in a few weeks. In the previous incident, a Virginia Beach woman whose husband was in the hospital received a knock at the door from someone who claimed to be a Sentara social worker and asked to see her husband’s prescription medications. She denied access to her home and they left. 

   Sentara Home Care employees always wear appropriate hard plastic photo identification badges with the Sentara logo in the lower right corner. The badge will include the provider’s name and job title.  If you have any doubt about the identity of someone claiming to be with Sentara Home Care, call 757-553-3000.  If you have any concern for your safety, call 911.

   Sentara Healthcare is concerned that imposters and scammers use its good name to take advantage of vulnerable patients and caregivers. We urge patients and family members to deny entry to anyone claiming to be with Sentara if you cannot verify their identity to your satisfaction. Always keep yourself safe first.