Clinical Quality and Patient Safety

"The history of Sentara Healthcare is rooted in a commitment to ensuring we provide comprehensive, high quality and safe health care for our communities. We achieve this by driving increasingly stringent standards, constantly innovating to create new methods of care and consistently measuring our effectiveness in delivering exceptional care." – Howard P. Kern, President & CEO, Sentara Healthcare

"Our mission states we improve health every day. To do this, we set the bar extremely high when measuring delivery of our clinical services. Our robust, multi-disciplinary teams know that to achieve the best outcomes for our patients, we must measure our efforts and we have built this into the core of our clinical platform." – Dr. Jordan Asher, Chief Physician Executive, Sentara Healthcare

National Industry Quality Recognitions

Sentara not only meets the highest national industry standards and benchmarks for delivering high quality and safe care, we push to exceed them. Reflecting this, we consistently achieve top quality awards and accolades. For example, IBM Watson Health recognized Sentara as one of the 2018 "Top 15 Healthcare Systems" in the country. Sentara not only was included in the list, we performed in the highest possible quartile compared to the 337 healthcare systems that were considered for inclusion. Sentara excelled in outcomes for mortality, complications, healthcare associated infections (HAIs), length of stay (LOS), emergency department wait times, episode costs and patient experience.

We also have ranked at the top of U.S. News & World Report's best hospitals and healthcare programs for more than 18 consecutive years. Additionally, eight of our hospitals have achieved Magnet Recognition Program® designation from the American Nurses Credentialing Center (ANCC), the highest quality designation for nursing and one that ANCC only awards to eight percent of hospitals nationwide.

Keeping You Informed

While we remain committed to quality and safety measurement, we know how important it is for you to have the best information available so you can make sound decisions about your health care. That's why we provide information about our quality measures and how we compare to national standards. We also provide background on what quality means for you and knowing what questions to ask when selecting a health care provider or hospital. And, if you have any questions about this information, we are here to answer them.