Sentara Healthcare and MDLIVE have an unprecedented partnership that delivers secure real-time medical consultations to patients with an established regional network of physicians available via telephone and online video.

The broad availability of the secure telehealth platform addresses consumer interest in 24/7 on-demand healthcare options. The platform also increases Sentara’s patient capacity as more than 1 million uninsured Virginia residents gain access to health insurance under provisions of the Affordable Care Act.

Founded in 2006, MDLIVE, formerly MDLiveCare, is a leading telehealth provider of online and on-demand healthcare delivery services and software that benefit patients, hospitals, employers, payers, physician practice groups and accountable care organizations.

Their cloud-based Virtual Medicine Office software platform makes it possible for patients, medical professionals and plan administrators to collaborate seamlessly and securely via voice, video, email and mobile devices. Payers and providers can also utilize the HIPAA-compliant system to collect and share clinical data from patient medical records, lab results and in-home biometric devices for real-time risk assessments, wellness advice, diagnosis and treatment.

Conditions we treat

General Health: Allergies, asthma, bronchitis, cellulitis, cold and cough, constipation, diarrhea, ear ache, fever, flu, gout, insect bites, poison ivy, rashes or skin inflammations, respiratory infections, sinus headache, suspected sinus infection, sore throat, suspected urinary tract infection.

Pediatric Care (For Ages 2+): Cold and cough, constipation, ear ache, fever, flu, nausea, pink eye, vomiting

Mental Health:  Anxiety and depression, child behavior, eating disorders, marital issues, sleep disorders, smoking cessation, substance abuse

When should I use it?

  • If you're considering the ER or urgent care center for a non-emergency
  • If primary care physician is not available (outside business hours, etc.)
  • If traveling and in need of medical care
  • During or after normal business hours, nights, weekends and holidays

Who are the providers?

Providers in the Sentara MDLIVE network in Virginia and North Carolina are credentialed through Sentara and Optima. Sentara physicians are hoping to expand this virtual network over time to include specialists’ follow-up visits as consumer interest in this convenient healthcare option continues to grow.