Personal Questions to Validate Identity

Why does this process involve asking personal questions?

To ensure your identity, we use a third party vendor called Experian Identity Validation Services. This system poses questions which electronically identify you. This further protects your privacy while linking you to your healthcare information. Read more information on Experian Identity Validation Services.

How can I obtain a MyChart activation code without answering personal questions?

  • Your Hospital Visit Discharge Instructions contains a MyChart Activation Code.
  • The After Visit Instructions you receive from your Sentara Martha Jefferson Healthcare provider contains a MyChart activation code.
  • You may submit a MyChart Assistance Request to request a MyChart Activation Code.