Compliments and Concerns

Sentara is committed to improving health every day. Patient feedback is an important part of creating an extraordinary healthcare experience. If you have a patient care or safety concern regarding one of our hospitals, we encourage you to first bring your concern to the attention of the healthcare facility.

If you have a patient care or safety concern for a non-hospital facility, please feel free to use our Patient Care Feedback form to let us know. We take this feedback directly to the source for follow-up with you.

Share Your Story

We appreciate and value hearing about employees who have exemplified the Sentara Commitments. With your help we can continue improving and truly redefining what it means to deliver healthcare in the future. You can share your story by using our online form.

You can also call the Sentara Commitments line at 757-388-4357757-388-4357 to share feedback and any concerns about an experience with Sentara. We appreciate your feedback.

How can I thank someone who provided excellent care?

We are happy to pass along notes of appreciation. You can share your feedback by using our Patient Care Feedback form. Be sure to provide your name and the facility where the care was received, along with the person's name and your personal note. We'll take care of the rest.