Frequently Asked Billing Questions
Below is a list of common questions about the hospital billing process. If your question is not answered below, please contact us.
What if I need financial assistance to pay my bill?
We want to reduce your financial worry as much as possible. Patient financial services representatives at Sentara Halifax Regional Hospital can help you understand the billing and insurance process. They can also help you apply for financial assistance.
The Financial Assistance Program is based on the Federal Poverty Income Guidelines. Sentara Halifax Regional Hospital uses a sliding scale up to 225 percent of those guidelines.
How can I find out ahead of time what I may be charged?
Please keep in mind that this price does not include charges from anesthesiologists, radiologists, physicians and independent laboratories. You will be billed separately for those services. Remember, these are estimated charges, and charges may vary depending on the physician's order and actual services provided. If you have any questions, please call 434-517-3190.
What is the hospital billing process?
The patient receives services at one of our hospitals:
- Sentara Albemarle Medical Center
- Sentara CarePlex Hospital
- Sentara Leigh Hospital
- Sentara Martha Jefferson Hospital
- Sentara Norfolk General Hospital
- Sentara Northern Virginia Medical Center
- Sentara Obici Hospital
- Sentara Princess Anne Hospital
- Sentara RMH Medical Center
- Sentara Virginia Beach General Hospital
- Sentara Williamsburg Regional Medical Center
The patient receives an initial statement in the mail that includes visit specific information (see below).
- Charges for treatment and/or testing (itemized statement available upon request)
- Insurance information, if applicable
- A contact number for the hospital
- Dates of treatment
Our patient accounting department begins the billing and collection processes based on insurance information provided at the time of registration.
You will receive from your insurance carrier a form entitled "Explanation of Benefits," indicating the portion of the bill that your insurance company has paid. Once the hospital processes the insurance payment, we will send you an updated bill showing the balance you still owe.
Patients may receive collection notices or statements from our internal and external collection sources. If a patient requires financial assistance, there are financial assistance programs available for those who meet eligibility requirements.
Why did I receive more than one bill?
Your hospital bill covers services provided by the hospital. You will receive a separate bill from your physician, and you may also receive a bill for services provided by other professionals.
Other practices may include:
- Southside Emergency Physicians
- Halifax Radiology Associates
- Halifax Anesthesiology Associates
- Dianon/Lab Corp
If you have questions about bills received from any of these sources, please contact them directly.
Note: The above list may not be all-inclusive.
Why am I getting a bill when I have not been in the hospital?
You may receive a bill from the hospital even though you were not a patient. If your doctor performed lab work or a biopsy for you in his office and sent it to the hospital for analysis, you will receive a bill for the service. You will also receive a bill from your doctor for his services.
About lab work:
- Your doctor should inform you that lab work will be sent out for analysis. Your doctor should provide billing information to the hospital.
- Your insurance company may have a designated lab facility and will only pay for services at that facility. Be sure to check your policy.
- If your insurance does not cover these services, the balance will be your responsibility.
If you have questions about your coverage, contact your health insurance company.
How can I pay my bill?
You may pay online, by phone or by mail.
For more information, please visit our Pay My Hospital Bill section.
Who will file my insurance?
Sentara Halifax Regional Hospital will file insurance claims on your behalf as a courtesy if the information is given in a timely manner. The bill still remains the responsibility of the patient and/or guarantor.
I forgot to provide my insurance information. What should I do?
Call Patient Financial Services at 434-517-3190 as soon as possible to provide the following information, or fax the information to 434-575-0377.
- Name of the insurance company
- Policy number
- Group number
- When the policy started
- Where the claim should be mailed
- Name of the policy holder
- The relationship of the policy holder to the patient
- Date of birth of the policy holder
I have a question about my bill. What should I do?
Call or visit Patient Financial Services at Sentara Halifax Regional Hospital Monday through Friday, between the hours of 8:30 a.m. and 5 p.m. Our number is 434-517-3190.
Can I combine my accounts and make payment arrangements?
If you have more than one account with Sentara Halifax Regional Hospital, you may combine them for payment arrangements after appropriate insurance payments have been received. All accounts must have a current balance and must not have been placed with a collection agency or have legal action.
For more information, contact patient financial services at 434-517-3190.
What health insurance plans does Sentara Halifax Regional Hospital accept?
Sentara Halifax Regional Hospital will file an insurance claim on behalf of the patient if billing information is provided at the time of service or in a timely manner. Sentara Halifax Regional Hospital is a participating provider with many insurance carriers both locally and nationally. There are some insurance carriers with whom Sentara Halifax Regional Hospital does not participate and in those cases the patient is responsible for all unpaid balances.
Please note that it is the patient’s responsibility to know if his or her insurance company is contracted with Sentara Halifax Regional Hospital. If you are not sure, contact your insurance carrier for the information; otherwise, you may be responsible for all unpaid balances.