Kid-friendly doctors ease patient's fear
Jayke Owen is an easy-going boy who works hard in school, enjoys time with his family and loves sports. His mother, Kylie, describes him as a tough, upbeat kid.
So when Jayke got sick and told Kylie he needed to go to the emergency room, she knew something was wrong.
“I thought he had a stomach virus,” Kylie remembers. “My father had it the week before, and he had been with him.”
After two long days of stomach pain, Jayke spoke up.
When he arrived at the Sentara Halifax Regional Hospital emergency room, Jayke had a CT scan. It showed his appendix was inflamed. Dr. Lovetta Pugh from Sentara Halifax General Surgery scheduled surgery to remove it the next morning.
Relief, right away
“When I finally got my appendix taken out, I felt better,” says a smiling Jayke.
Kylie, who is a nurse, appreciated Dr. Pugh speaking with her.
“She talked to my husband and me on a normal, me-being-momma, not me-being-nurse, level,” Kylie says. “Even after the surgery, she showed us pictures and told us what to expect. She said it was good that we came in when we did.”
Jayke ran a high fever the next day when he returned home. Worried, Kylie called the hospital and spoke with Dr. Michelle Helms, the general surgeon on call. Dr. Helms then contacted Dr. Pugh and called Kylie back to give her instructions and lessen her concerns. The next morning, Dr. Pugh called to check on Jayke.
“She called at 9 a.m. on Sunday morning. That was very impressive to me,” Kylie says. “It was not even her weekend on call.”
Kylie also appreciated the way Dr. Pugh and Dr. Helms worked directly with Jayke.
“They got down on his level, and they talked to him as a person,” says Kylie. “They didn’t overlook him, and they explained things to him. They made him feel like he was part of this whole ordeal, too.”
As he hears his mom speaking about Drs. Pugh and Helms, Jayke, a young man of few words, agrees with a big grin.