Other Ways to Pay Your Hospital Bill
Pay by Phone
There are two ways to pay your bill by phone:
- Call the automated phone system toll free 1-877-768-3994 for Hospital Billing or 1-877-894-6495 for Collections
- Call the number listed on your billing statement or letter to pay by credit card or make payment arrangements.
Pay by Mail
Follow the instructions on your bill or statement. Mail your payment to:
Patient Accounting Department
P.O. Box 1875
Norfolk, Virginia 23501
Pay at a Sentara Location
Payments can be made in-person at several Sentara hospitals and facilities. See list of locations.
Sentara Patient Financial Services Bill Payment Refund Policy
All transactions processed on the Sentara Online Bill Payment site are eligible for a refund if the patient would like to cancel a payment.
To request a cancellation of payment please contact:
Sentara Patient Financial Services
Hours: Monday - Thursday, 8:30 a.m. to 5 p.m. or Friday 8:30 a.m. - 4:30 p.m.
Please allow 2-3 business days for a refund to be processed.
You may also pay your bill online.