Patient Guide

Notice of Nondiscrimination

As a recipient of Federal financial  assistance and a local government agency, Sentara Healthcare does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, culture, color, religion, marital status, age, sex, sexual orientation, gender identity or gender expression, national origin or any disability or handicap or source of payment in admission or access to, or treatment or employment under any of its programs and activities, whether carried out by Sentara Healthcare directly or through a contractor or any other entity with which Sentara Healthcare arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, and the Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations (CFR) Parts 80, 84, and 91, and 28 CFR Part 35.

Sentara Healthcare has adopted an internal grievance procedure providing for the prompt and equitable resolution of grievances alleging any action prohibited by Section 504 and Title III of the ADA, or the Federal regulations implementing these laws.

  • How to file a Civil Rights Grievance

    To file a grievance, please contact the Sentara Healthcare Civil Rights Coordinator below:

    David Cochran, Director
    Sentara Healthcare, Civil Rights Coordinator
    4705 Columbus Street, Suite 303
    Virginia Beach, Virginia 23462-7762
    Phone: 757-252-9550 • Fax: 757-965-2804
    TTY/TDD: 711

    • Grievances must be submitted to the Civil Rights Coordinator within forty-five (45) calendar days of the date the person filing the grievance becomes aware of the alleged discriminatory action.
    • A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.
    • The Civil Rights Coordinator (or his/her designee) shall conduct an investigation of the complaint and shall issue a written decision on the grievance no later than thirty (30) days after its filing.
    • The person filing the grievance may appeal the decision of the Civil Rights Coordinator by writing to the Division Administrator within fifteen (15) calendar days of receiving the Civil Rights Coordinator’s decision. The Division Administrator shall issue a written decision in response to the appeal no later than thirty (30) calendar days after its filing.
    • Sentara Healthcare will make appropriate arrangements to ensure that individuals with disabilities are provided with appropriate auxiliary aids and services, if needed, to participate in this grievance process.
    • Such arrangements may include, but are not limited to, providing interpreters for the deaf, providing taped cassettes of material for the blind, or assuring a barrier- free location for the proceedings. The Civil Rights Coordinator will be responsible for such arrangements.

    Filing a grievance with Sentara Healthcare’s Civil Rights Coordinator (or his/her designee) does not prevent the applicant, Patient, or his/her Companion from filing a grievance with the:

    Virginia
    Virginia Department of Health Office of Licensure and Certification
    9960 Mayland Drive, Suite 401
    Richmond, VA 23233-1463
    Phone: 1-800-955-1819
    Fax: 1-804-527-4503
    TDD: 1-800-828-1120

    North Carolina
    North Carolina Division of Health Service Regulation Complaint Intake Unit
    2711 Mail Service Center
    Raleigh, NC 27699-2711
    Phone: 1-800-624-3004 (within NC)
    1-919-855-4500 (outside NC)
    Fax: 1-919-715-7724 • TDD: 1-800-735-2962

    OR

    U.S. Department of Health and Human Services
    Office for Civil Rights
    Electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
    or by mail or phone at:
    U.S. Department of Health and Human Services
    200 Independence Avenue, SW Room 509F, HHH Building
    Washington, D.C. 20201
    1-800-368-1019, 800-537-7697 (TDD)
    Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

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