What to Expect

Our team provides the highest level of emergency care in the region, with a focus on safety, quality and customer service. Board-certified doctors and nurses staff all Sentara emergency departments, so you can rest assured you are in the best hands.

Triage/Registration

Patients arriving at the Sentara RMH Emergency Department first report to the triage desk, where an RN will quickly assess their medical condition. Patients with critical health issues are immediately escorted to a treatment room. Those with non-critical health issues and those with less serious injuries or illnesses are treated in a separate area called Focus Care. ED patients are treated in order of priority in each of these areas.

Patients with less critical illnesses and injuries may need to wait in our waiting room. On extremely busy days, our wait times may be higher than desired. We treat all critical, life-threatening emergencies immediately. We work as quickly and safely as possible to get all patients seen in a timely manner.

Patient registration is an important step in this process. Information provided through registration is entered into the main hospital computer system. This allows physicians and other healthcare providers caring for the patient to access information from the patient's previous hospital visits, and to provide follow-up care after this visit, if needed.

Understanding Your Bill

After you have been treated in the Sentara RMH Emergency Department, you will receive a bill. Depending upon your specific treatment, you may receive several bills from different healthcare providers.

Generally, bills from Sentara RMH Medical Center include charges for the use of the facility, medications and supplies used in your treatment and care. Charges from other departments that contributed to your care will be included in the Sentara RMH bill.

Physician providers each bill separately for their services. Some of these may include:

  • US Acute Care Services (charges for the ED physician)
  • Harrisonburg Radiology Associates (charges for reading diagnostic images)
  • Harrisonburg Pathology Associates (charges for laboratory test analysis)
  • Individual consulting physicians (charges for specialist consultations)
  • Your private medical physician (if your physician saw you in the ED)
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