Web Browser Help

The issues you are experiencing with the Sentara MyChart web site may be caused by functions and features of your computer’s internet browser.

While we do not provide support for internet browsers, we have provided step by step instructions for you to follow that will help you successfully access and navigate your MyChart. 

View explanation of internet browsers and common issues.

If your web site is not loading properly or you are required to log in multiple times, follow this quick check list:

  • Check Other Browsers - Open the sites you are having trouble with using a different internet browser. If the web page loads normally, you most likely have a problem with your current browser.
  • Shut down your computer – this allows your computer to update its software
  • Perform a forced refresh – While on the MyChart web site, hold down the CTRL key and press the F5 key. This function refreshes the page or reloads the file from the server.
  • Clear your Computer’s Cache – Clearing your cache can fix Internet errors that may cause your browser to not load properly. View steps to clear browser cache.
  • Allow Pop Up BlockersView steps.
  • Enable CookiesView steps.
  • Delete MyChart Favorites and BookmarksView steps.

Recommendations after you have completed the steps: 

  1. Shut your computer down after performing the steps to allow the changes to take effect.
  2. Enter Sentara.com into the Search bar to access the Patient Login page. 

Need Help?
Our MyChart Support Team is happy to assist you.

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