To help facilitate open communication, Sentara Hospitals employ Patient Advocates – staff members located at our hospitals who serve as liaisons between patients and family members and appropriate hospital staff.
Patient Advocates visit patients to help with problem solving and facilitate questions, concerns and complaints. They field questions about hospital services or level of care provided, patient rights and hospital policies and practices. They speak out on behalf of patients and their families and document all concerns, sharing regular written reports with the appropriate managers.
The ultimate goal of our Patient Advocates is to provide you with support and improve your level of customer satisfaction while striving to identify and promote continuous quality improvements at our hospitals.
If you have a question, concern, complaint or compliment you’d like to share with a Patient Advocate, please contact this staff person at 540-689-1234. If you wish to speak to a patient advocate please call 540-689-1234 between 7:30 a.m. and 3:30 p.m. Monday through Friday. You are welcome to leave a message and someone will return your call.