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What you need
- A smartphone, tablet, or computer with video and audio
- Strong Wi Fi or cellular connection
Before your appointment
Complete eCheck In (Required)
- Available up to 7 days before your appointment
- Must be completed before your appointment time
If you have an active MyChart, log in, select your appointment and choose Start eCheck-In.
If you do not have an active MyChart, you will receive a text or email with a link to complete eCheck-In.
For eCheck-In, you will:
Verify personal and insurance information
- Pay your co pay (if applicable)
- Review and sign consent forms
- Confirm medications, allergies, and pharmacy
- Complete a pre visit questionnaire (may include blood pressure, heart rate, height, and weight)
Prepare for your visit
- Test your camera and microphone in MyChart
- Ensure your phone number and email are correct
- Choose a quiet, private location
- Do not join while driving or in a public area that is loud and distracting – appointments will be rescheduled
Join early
- Join your video visit 15 minutes early
- Access via MyChart or the link sent by text or email
During your visit
- Turn on your video
- Speak with your provider as you would in person
- Ask questions and share concerns
After your visit
- Review your After Visit Summary in MyChart
- Schedule follow up care if needed
- Fill any prescribed medications
Troubleshooting
Video visits use Epic Video Client and open in a web browser.
- Disable pop up blockers
- Allow camera and microphone access