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A video visit is similar to Skype or FaceTime and allows you to securely connect with a Sentara Medical Group provider through your computer, tablet or mobile phone in real time. During your video visit, the provider will guide you through your physical therapy appointment or assess your medical condition, determine a treatment plan and, if necessary, submit a prescription to your pharmacy – all without you leaving the comfort of your home or office.
There are multiple ways to schedule a video visit:
- Download the Sentara App and click the virtual care button. Then follow the prompts to schedule.
- Scheduling online.
- By calling:
- Minor Illnesses: 757-252-3050
- Physical Therapy: 757-827-2513
The fee for a video visit is your regular co-pay. Please contact your insurance company for provider participation or specific coverage questions.
Yes, the Sentara Virtual Care Team utilizes the same electronic medical record as your other Sentara Medical Group providers or physical therapist. This means our Sentara Virtual Care team has immediate access to your medication, allergy and medical history enabling them to provide you with personalized care during each visit and coordinate your care.
Many Sentara Medical Group providers and physical therapists offer video visits for their established patients. Video visits with your Sentara Medical Group provider or physical therapist can be scheduled through the Sentara App or by calling their office.
Our licensed clinical team utilizes nationally recognized best practices to ensure that the care we provide is safe and of the highest quality. A significant number of health related concerns can be diagnosed through visual observation and communication with a provider. Our providers are highly trained to meet these standards.
Yes. If the provider you are visiting with determines that you need a prescription, we will submit a prescription to the pharmacy of your choice.
Yes. We use HIPAA compliant software and video technology to ensure that your video visit and information is secure and safe.
Engaging in a video visit appointment will require one of the following devices:
- Desktop computer with webcam and speakers
- Laptop computer with webcam and speakers
- Tablet with webcam and speakers
- Smartphone
A video visit should be completed in your home or another private location that has strong Wi-Fi or cell service.
- Choose a quiet, private location that is free of distractions.
- Adjust your light so your provider can see you. The best option is to have your light in front of you. Avoid having a bright light behind you.
- Make sure your camera is at eye level and not pointing up at the ceiling or down at the floor.