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As a recipient of Federal financial assistance, Sentara does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, culture, color, religion, marital status, age, sex, sexual orientation, gender identity, gender expression, national origin, disability, or source of payment in admission, access to, treatment, or employment under any of its programs and activities, whether carried out by Sentara directly, through a contractor, or any other entity with which Sentara arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Titles II & III of the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, Section 1557 of the Patient Protection and Affordable Care Act of 2010, and the Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations (CFR) Parts 80, 84, and 91, and Title 28 CFR Part 35.

Sentara has adopted an internal grievance procedure supporting the prompt and fair resolution of grievances alleging any action prohibited by this statement.

If you believe Sentara has failed to provide these services or discriminated based on our Nondiscrimination Policy…

You have the right to file a grievance with…

Sentara's Civil Rights Coordinator: Katy Trapp, Director of Center for Healthcare Ethics

350 Centre Pointe Drive

Virginia Beach, Virginia 23462

Phone: (757) 252-9550
Fax: (757) 965-2804
TDD: 711

Grievances must be sent to the Civil Rights Coordinator within sixty (60) calendar days of the date the person filing the grievance becomes aware of the alleged discriminatory action.

  • The grievance must be in writing via mail, fax, or e-mail and include the name and address of the person filing it, the location, date and problem or action alleged to be discriminatory, and the remedy or relief sought.
  • The Civil Rights Coordinator (or designee) will investigate the complaint and issue a written decision no later than thirty (30) days after its filing.
  • The person filing the grievance may appeal the decision of the Civil Rights Coordinator by writing to the Division President/Hospital Administrator within fifteen (15) calendar days of receiving the Civil Rights Coordinator's decision. The Administrator will issue a written decision in response to the appeal no later than thirty (30) calendar days after its filing.
  • The Sentara Civil Rights Coordinator will arrange for appropriate auxiliary aids, services, and interpreters to ensure that individuals with disabilities and/or who have limited English proficiency are able to participate in this grievance process.
  • Sentara will not retaliate against anyone who files a grievance or takes part in the investigation.

    Filing a grievance with Sentara's Civil Rights Coordinator (or designee) does not prevent you from filing a grievance with:

    U.S. Department of Health and Human Services
    Office for Civil Rights
    200 Independence Avenue, SW Room 509F, HHH Building
    Washington, DC 20201
    Phone: 1-800-368-1019
    TDD: 800-537-7697
    Visit the HHS Complaint Portal
    HHS Complaint forms