Sentara is dedicated to ensuring you understand the billing process and the resources available to you. We recognize that insurance benefits can be complex and change periodically. We recommend that you become familiar with your health insurance plan benefits, including co-payments, authorization requirements and your deductible status. If you have questions about your plan, call your insurance company’s customer service number that is listed on your identification card.
We offer multiple ways to pay your bill - online, through the mail, on the phone or at a payment location near you.
If you have received care at a Sentara location, there are two bills you may receive: a physician bill for services provided at your Sentara Medical Group doctor's office and/ or a hospital bill for services provided at one of our hospitals. We understand that billing and collections for healthcare services can be complex, and we want you to be well informed. See the buttons below for details.