Contact Us

Sentara is here to help you with your billing questions. Please contact us at one of the numbers below to speak with a customer service representative.

Hospital Billing

Call Customer Service at 757-233-4500.

Monday - Thursday, 8:30 a.m. to 5 p.m.
Friday 8:30 a.m. - 4:30 p.m.

Provider Based Billing

Call Provider Based Billing Customer Service at 757-233-4885

Monday - Thursday, 8:30 a.m. - 5 p.m.
Friday 8:30 a.m. - 4:30 p.m.

Sentara Medical Group Billing

Please contact our Sentara Medical Group Customer Service Department for any billing concerns or send an inquiry through MyChart.

Monday - Friday, 8 a.m. - 4:30 pm

Phone: 757-983-9000
Toll free: 888-236-2263

You can also call the phone number on your statement and speak to one of our representatives located at the physician’s office.

Insurance Information

If you did not have your health insurance information at the time of your visit to the hospital, please call Customer Service at one of the above numbers. Please note: This will not update Sentara Medical Group. Please contact Sentara Medical Group by one of the methods above.

Sentara in the Community