Web Browser Help

The following web browsers and operating systems are compatible with Sentara MyChart.  While they are compatible with MyChart, our technical team only provides detailed support for the Sentara MyChart application. Due to the number of questions and variety of systems, we have compiled a list of common items for your assistance.

TIP: To see the version of your browser click Help and About

Please Note:  We recommend that you do not save your login ID or password to your computer as this puts you at a security risk if someone else should access your computer

  • Google Chrome

    How to Enable Cookies in Chrome on a PC:
    1.  Select the Customize and Control Icon to the right of the address bar
    2.  Select Settings
    3.  Select Setting Controls on the left of the screen and a new tab will open
    4.  At the bottom of the page click the link to Show Advanced Settings
    5.  Under the heading Privacy Click on Content Settings
    6.  Select Allow local data to be set and ensure that sites are not blocked or that MyChart appears under manage exceptions as an approved site.

    How to Enable Cookies in Chrome on a Mac:
    1.  Select the Chrome menu at the top of the browser.
    2. Select preferences, then click Show Advanced Settings
    3. Click Content settings in the Privacy section.
    4.  Make sure Allow local data to be set is selected to allow both first-party and third-party cookies. For any given webpage, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, check the box next to Block all third-party cookies without exception.

    Clearing Cache Memory
    1.  Select the Customize and Control Icon to the right of the address bar
    2.  Select Settings
    3.  Select setting Controls on the left of the screen and a new tab will open
    4.  At the bottom of the page click the link to Show Advanced settings
    5.  Under the heading Privacy Click on Clear Browsing Data
    6.  Uncheck all items and ONLY CHECK EMPTY THE CACHE.
    7.  Click clear browsing data

    Clearing saved Log Ins and Passwords
    1.  Select the Customize and Control Icon to the right of the address bar
    2.  Select Settings
    3.  Select Show Advanced Settings
    4.  Click manage saved passwords in the Passwords and forms section to see a list and delete the ones you do not want

  • Firefox

    To enable cookies in Mozilla Firefox
    1.  Click the Firefox button on the top left of your browser window
    2.  Select Options
    3.  Choose the Privacy Panel
    4.  Set Firefox will: to Use custom settings for history.
    5.  Check the box next to Accept cookies from sites to enable cookies
    6.  Click OK.

    Clear Cache Memory
    1.   Click the Firefox button on the top left of your browser window
    2.   Select Options
    3.   Select Advanced
    4.   Click on the Network Tab
    5.   Click on the Cached Web Content section, Click Clear Now
    6.   Click OK.

    Deleting Saved Login ID and Passwords
    1.   Click the Firefox button on the top left of your browser window
    2.   Select Options
    3.   Select Security
    4.   Click on Saved Passwords button
    5.   Select the one you want to delete and click the delete button
    6.   Click OK.

     

  • Internet Explorer 9.0 -11.0

    How to enable cookies:
    1.     Click on the gear-wheel icon at the top right of the browser window
    2.     Click Internet Options
    3.     Change to the Privacy tab.
    4.     Click the Advanced button located under the first section labeled settings
    5.     Select the option Override automatic cookie handling under the Cookies section in the Advanced Privacy Settings window.
    6.     Select the Accept or Prompt option under First-party Cookies
    7.     Select the Accept or Prompt option under Third-party Cookies.(Note: if you select the Prompt option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
    8.     In the Internet Options window, click OK to exit.

    Clearing Cache Memory
    1.     Click on the gear-wheel icon at the top right of the browser window
    2.     Select Safety
    3.     Select Delete Browsing History
    4.    In the Delete Browsing History window uncheck all options except Temporary Internet Files and Website files
    5.     Click Delete
    6.     Once this is complete your pointer will return to normal and you may get a window that states it is finished. You may then exit this activity.

    Deleting Saved Login ID and Passwords
    1. Go to the Log in box on the web page you want to delete and ID/password from
    2. Double click the empty login ID box and your saved list will appear
    3. Point your mouse to highlight the one you would like to delete
    4. Click the delete key on your keyboard to remove the login ID and associated password

  • Safari

    To enable cookies:
    1.   Click on the gear-wheel icon at the top right of the browser window
    2.   Select Preferences.
    3.   Click Privacy from the top radio button menu
    4.   Under Block Cookies select the option From third parties and advertisers. You can also insure under details that we are on your approved site list
    5.    Please Note: If you've already checked that your cookies are enabled and you're still seeing an error message that your browser's cookie functionality is turned off, try opening a new window in your browser. Sometimes using tabs in a single browser instance can cause your cookies to stick.

    To clear cache memory:
    1.   Click on the gear-wheel icon at the top right of the browser window
    2.  Select Reset Safari
    3.   Uncheck remove saved names and passwords, and remove other auto fill form text
    4.  Click Reset
    To clear saved Login IDs and passwords
    1.   Click on the gear-wheel icon at the top right of the browser window
    2.  Select Preferences.
    3.   Click Auto- Fill
    4.   Click edit next to the Saved User Names and Passwords
    5.    Locate the one you would like to delete and remove it from the list

  • iPhone, iPad, iPod

    To enable cookies:
    1.  Open the Settings App
    2.  Select Safari ( or Browser you use)
    3.  Go to the part that says accept cookies .  The default is never.
    4.   Pick what you want, always, from visited or never unless we are on your approved site list
    5.  Your new settings have been applied. Enjoy the stay logged in feature and other features that require cookies.

    Clear Cache Memory:
    1.  Open the Settings App
    2.  Select Safari ( or Browser you use)
    3.  Tap Clear Cache

    Clear Saved login ID and Passwords
    1.  Open the Settings App
    2.  Select Safari ( or Browser you use)
    3.  Select Passwords and Auto Fill
    4.  Select Saved Passwords and Delete the ones you would like to remove

  • Android Phones and Tablets

    To enable cookies on your Android Mobile Device:
    1.  Open Settings
    2.  Select Privacy and Security
    3.  Place a check mark in the box next to accept cookies

    Enable Cookies
    1.  Open Settings
    2.  Select Browser
    3.  Select Content Settings
    4.  Check accept cookies

    Clear Cache Memory
    1.  Open the browser Settings
    2.  Select Privacy
    3.  Select delete personal data
    4.  Select Cache and Click Done

     

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