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Portal Features Matrix

Beginning September 21, 2026, Sentara is expanding its capabilities in Availity Essentials™ with a full suite of authorization tools, detailed results for claim status inquiries, and more. These enhancements build on the Sentara tools you use today for eligibility and benefits, claim submission, claim status, and remittances. Learn which features are available in each portal as well as the projected release of the new features in Availity.

As we continue to transition to Availity, refer to the Sentara Get Started Guide for additional support and training materials.

Service   Availity Portal Sentara Health Plans Portal Sentara Health Plans Reconsideration Portal
Service  Claim ReconsiderationsAvaility PortalQ1 2027Sentara Health Plans PortalN/ASentara Health Plans Reconsideration Portal Available Now (Medicaid and Medicare only)
Service  Claim AttachmentsAvaility PortalQ4 2026Sentara Health Plans PortalN/ASentara Health Plans Reconsideration PortalN/A
Service  Claim CorrectionsAvaility PortalQ4 2026Sentara Health Plans PortalN/A
Sentara Health Plans Reconsideration PortalN/A
Service  Other Health Insurance Reverifications
Availity PortalQ1 2027Sentara Health Plans PortalN/ASentara Health Plans Reconsideration PortalAvailable Now
Service  Enhanced Claim StatusAvaility PortalAvailable NowSentara Health Plans PortalN/A
Sentara Health Plans Reconsideration PortalN/A
Service  Eligibility & BenefitsAvaility PortalAvailable NowSentara Health Plans PortalRetiredSentara Health Plans Reconsideration PortalN/A
Service  Claims SubmissionsAvaility Portal Available NowSentara Health Plans PortalRetiredSentara Health Plans Reconsideration PortalN/A
Service  Claims Status Availity PortalAvailable NowSentara Health Plans PortalRetired
Sentara Health Plans Reconsideration PortalN/A
Service  Remittance ViewerAvaility PortalAvailable NowSentara Health Plans PortalRetired
Sentara Health Plans Reconsideration PortalN/A
Service  Member ID Card ViewsAvaility PortalAvailable NowSentara Health Plans PortalRetired
Sentara Health Plans Reconsideration PortalN/A
Service  Authorization SubmissionsAvaility PortalAvailable NowSentara Health Plans PortalRetiring SoonSentara Health Plans Reconsideration PortalN/A
Service  Authorization AttachmentsAvaility PortalAvailable NowSentara Health Plans PortalRetiring SoonSentara Health Plans Reconsideration PortalN/A
Service  Authorization StatusAvaility PortalAvailable NowSentara Health Plans PortalRetiring SoonSentara Health Plans Reconsideration PortalN/A
Service  Authorization AppealsAvaility Portal TBDSentara Health Plans PortalN/A
Sentara Health Plans Reconsideration PortalN/A