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Sentara MyChart is one element of the larger Sentara eCare Health Network®. This new clinical system uses innovative technology to make your medical record accessible between Sentara hospitals, physician practices and other healthcare sites over a secure network.

How do I contact Sentara MyChart support?

If you need help with your Sentara MyChart account, please use the appropriate contact option below based on your issue:

  1. Login or account access issues:

    For security purposes, patients must call Sentara MyChart Support for assistance with login problems or accessing their Sentara MyChart account.

    Phone: 1‑833‑351‑4357

    Hours: Monday–Friday, 8:00 a.m. – 6:00 p.m.

  2. Technical issues (non‑access related):

    For general technical questions or other non‑access issues for Sentara MyChart, submit a support request through the online form:

    Online form: Sentara MyChart contact us 

Please note: If login or account access requests are submitted through the online form, the Sentara MyChart Technical Support Team will direct you to call the support number to protect your account security.